Upgrading to 1.49 crashes website

#91941
Viewing 15 replies - 31 through 45 (of 48 total)
  • Hi,

    I’ve connected and tested disabling a plugin and it’s OK, how I still can’t select any properties which are in the sensitive data.

    Hello,

    Glad it’s working fine.

    Assuming you are not skipping any permission when connecting the Google app with Rank Math, are you connected in your Google Search Console toggle?

    If possible, please record a screencast using a Software like Loom and add that in the Sensitive data section and please stay advised that it sometimes take time to Google to show the properties.

    But if your Search Console is connected correctly and only Analytics is not showing any value in the dropdown, then the issue is not on your end but Google’s.

    As mentioned earlier, the Analytics module might not be returning any value because we have hit the allowed API limit due to the sheer number of users using the latest version.

    Google allows applying for an increase in the quota limit only when someone hits at least an 80% API limit, which happened after we released the final version and everyone started to mass-import their data.

    With that said, we have applied for an increase in the quota limit and as soon as that happens, the Google Analytics part will start working again.

    We are waiting for an update from their end and there is nothing we can do to expedite the process.

    Hope that helps. Thank you.

    It doesn’t let me or any other computer I tried to select any properties but I believe your support team could.

    Hello,

    That could be something related to your ISP then as I was able to open the dropdown.

    Please check the new screencast I added in the Sensitive Data section.

    It could be some browser extension as well.

    Also, please use only one Sitemap plugin at a time. That might cause issues with your website’s crawling and indexing.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I’ve uploaded a video.

    Please open this link https://myaccount.google.com/permissions and Remove Access for the Rank Math App, and then try reconnecting again from the plugin settings.

    Thank you.

    Hi,

    I’ve tried doing that but I still can’t select any properties.

    Hello,

    As much as we want to help you here, we are unable to reproduce when logging in to your website.

    Maybe you can tell us the properties to select from the dropdown and we will do that for you and record a video screencast.

    Please let us know.

    Looking forward to helping you. Thank you.

    Hi,

    Can you share a video showing it working for you. I’ve tried different browsers and clearing my cache..

    The property required is inthe senstive area.

    Hello,

    Recorded the screenshot. Please refer to the sensitive data.

    Hope that helps. Thank you.

    Thanks, it’s fertility road that I need. I still can’t figure out why this works for you and not me.

    3 accounts are starting with the word ‘Fertility’ could you please let me know which one to use along with the Property and View name?

    Maybe you can share the Anydesk access so we can try to debug it from your computer?

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I’ve updated with a screen shot.

Viewing 15 replies - 31 through 45 (of 48 total)

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