Upgrading to 1.49 crashes website

#91941
Viewing 15 replies - 16 through 30 (of 48 total)
  • I can’t select any properties. The drop down selection isn’t working.

    Hello,

    Can you please check that page for any browser JS errors?

    Alternatively, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I’ve updated my data for you to have a look.

    Hi,

    Properties are showing for me. Shared the screenshot in the Sensitive area, please take a look.

    If you are still having an issue, please try disconnecting it and connect again.

    Thank you.

    • This reply was modified 4 months, 2 weeks ago by Rank Math.

    Hi, that isn’t working for me on this website. I’ve upgraded a client it works OK.

    The drop down isn’t working. I’ve tried on a couple of different computers and it still isn’t working.

    Hello,

    Can you please provide the access to that site where the issue is still happening so we can take a closer look?

    Looking forward to helping you. Thank you.

    You should be able to login now. The drop down doesn’t work me.

    Hi,

    I can still see the dropdown with all of your sites, could you please let me know which one to choose, I will set them.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I’ve updaated the information. This doesn’t slow that I can’t edit these myself for this site.

    Could you please tell me the name by referring to the screenshot shared in the sensitive data? As analytics shows the property names, not URLs.

    I disabled a plugin and had this error as I have debugging turn on. Is this part of the problem I’ve been having.

    Table ‘xxx.wp_actionscheduler_logs’ doesn’t exist]
    SHOW FULL COLUMNS FROM wp_actionscheduler_logs

    Also whenever I disable any plugin I get the error mentioned plus Rankmath keeps disconnecting.

    https://ibb.co/1RVYDM1

    Hello,

    We went ahead and did these things:
    1. Replaced the plugin files with the following version:
    https://i.rankmath.com/aGxNMQ (this is yet to be released but includes improvements for the Analytics module)

    2. Confirmed that your Google conenctions were disconnected.

    3. Deleted all the older Analytics data from Rank Math, so, you will need to fetch the fresh data.

    4. Please reconnect your Google account again with the Rank Math plugin. Then use the Disconnect button and connect again to the Rank Math’s app and then fetch the data.

    Please let us know if that helps.

    Looking forward to helping you. Thank you.

Viewing 15 replies - 16 through 30 (of 48 total)

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