Hello,
Sure, once done, please add it to the sensitive data section to investigate this issue further.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.
Looking forward to helping you.
Thank you.
Here is the error log that Blue Host Support gave me.
Error Log:
Error log details
Stack trace:
#0 /home3/adeptmot/public_html/wp-includes/class-wp-hook.php(307): ET_GB_Editor_Typography->enqueue_block_typography_styles(”)
#1 /home3/adeptmot/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#2 /home3/adeptmot/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#3 /home3/adeptmot/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/views/debugging.php(112): do_action(‘admin_footer’)
#4 /home3/adeptmot/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-redirector.php(308): include_once(‘/home3/adeptmot…’)
#5 /home3/adeptmot/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/redirections/class-redirector.php(142): RankMath\Redirections\Redirector->do_debugging()
It seems that the Rank math Plugin’s installation files are corrupted.
12:11 PM
the plugin is deactivated at the moment because I was causing a redirect again. Feel Free to reactivate if needed.
Hello,
I tried re-installing the plugin and the issue persists.
Please also provide the FTP login as we need it to further troubleshoot the issue. You may insert it in the Sensitive Data section.
Looking forward to helping you.
What do you mean by FTP login?
Hello,
We may need to investigate your site further by providing your FTP logins. FTP is used to manage your website files.
If you’re not sure about the logins, please get in touch with your web host so they can provide you with the details.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was now able to access your FTP. Thank you for sharing the login access.
However, your temporary admin login URL is no longer working. Can you please renew or extend it to at least 3 more days so we can continue debugging the situation?
Looking forward to helping you on this one.
The temporary login has been extended, so you should be able to access the back end now.
Hello,
I wasn’t able to replicate the issue on your site. Elementor editor is working fine even when Rank Math is active. Please check this screencast: https://i.rankmath.com/gtDWFB
Please clear your site & browser’s cache and check again.
Let us know if you need any other assistance.
Thanks.
It is not affecting the home page…it is only affecting the 360 Virtual Tour Page. You can see in this screenshot the 360 Virtual Tour page still does not work properly https://share.getcloudapp.com/ApuXOnvG
Hello,
None of the changes I am making are reflected on your site. Is server cache enabled on your site? If so, can you please disable it for some time till we debug this issue?
Looking forward to helping you.
The caching has been disabled on the site
Hello,
There is still some issue on your site. As soon as I reload the page after activating the plugin, the plugin deactivates. Please check the screencast I added in the Sensitive Data Section.
If possible, can you create a staging site where we can debug this issue by deactivating other plugins?
Looking forward to helping you.
It has been updated to an administrator as requested.
I only have one page with the slug Virtual-Tours…the post you are referring to is online-virtual-tours
https://share.getcloudapp.com/yAu1jGkm
Here is the screenshot of when the plugin is not activated.
https://share.getcloudapp.com/Z4uAPbAx
