Hello,
I made a few changes in /public_html/wp-content/plugins/seo-by-rank-math/assets/admin/js/classic.js, gutenberg.js, divi.js on your site and that seemed to have fixed the issue. I could now Upload and remove the Featured Image from your staging site. Can you please confirm?
https://wordpressmu-670733-2297416.cloudwaysapps.com/wp-admin/post.php?post=256777&action=edit
This is the post where I tried to add and remove the Featured Image.
I hope that helps.
Hi Pratik,
Thank you very much for your help.
It was working the last days on my normal site, but it stopped working again today.
I just checked the post you mention in the staging site, but also there I can´t remove & add featured images now.
Can you look again into this please? Please see video in Sensitive Data
Thanks!
Hi Pratik,
Thank you very much for your help.
It was working the last days on my normal site, but it stopped working again today.
I just checked the post you mention in the staging site, but also there I can´t remove & add featured images now.
Can you look again into this please? Please see video in Sensitive Data
Thanks!
Hello,
I logged into your site and updated the plugin to the latest beta version and that seemed to have fixed the issue. Can you please confirm?
I hope that helps.
Hi Pratik,
Thank you very much.
I checked uploading 2 featured images on 2 posts on the staging site and it worked. Where can I find the plugin you used? I would like to install it on my normal website.
Thank you very much!
Hello,
The plugin my colleague mentioned is our very own plugin but with the Beta version.
You can learn more about this here and how you can enable the Beta version of the plugin on any website: https://rankmath.com/kb/version-control/
Don’t hesitate to get in touch if you have any other questions.
Hi Miguel,
Thank you for your message. I checked the page you sent me, but on the part of Rankmath’s Beta version it says:
“WARNING: It is not recommended to use the beta version on live production sites.”
3 questions:
1. Am I ok to install the beta version on my live site?
2. Is this the only way to solve the issues I have with the featured images?
3. Will Rankmath solve this issue in their new update? If so, would it be safer for me to wait until the new version is out (instead of using the Beta version)?
Thank you very much!!
Hello,
1. It should be safe to install the beta although it is not recommended as there are areas on the beta version that might be unstable and will cause some issues.
If you are not sure, I would strongly suggest installing the beta on a staging site instead.
2. The purpose of the beta is to further test the fixes and additional features we added. After we test it out and the issue is confirmed to be fixed, we add these changes to the final and stable version.
3. Yes, you can safely wait for the final version if you wish.
Hope that helps you with your situation.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
