Blank screen for SEO Analysis page re-occurs after temporary fix

  • Just to let you know that the issue raised in closed ticket https://support.rankmath.com/ticket/blank-screen-for-seo-analysis-page/ re-occurs following the fix given.

    I’ve deleted the offending “rankmath_seo_analysis_results” entry in options table again which temporarily solves the problem, but it would be great if this could be addressed in the next update to permanently fix the issue.

    Many thanks,

    robf

    • This topic was modified 2 months, 3 weeks ago by  Robf.
Viewing 10 replies - 16 through 25 (of 25 total)
  • (deleted)

    • This reply was modified 2 months, 2 weeks ago by  Robf. Reason: moved to previous post

    Hello,

    Sorry for the trouble. I have now installed the development version of the plugin on your site, and the SEO Analysis seems to work fine when I test it.

    If you notice any issue in it or in any other part of the plugin, please let us know. Thank you.

    Still getting the error followed by whitescreen for SEO Analysis with your RC version which I can consistently recreate by going to Rank Math Dashboard, choosing SEO Analysis settings and re-running scan.

    Exactly the same issue as with current release version, and again temporarily fixed by removing rank_math_seo_analysis_results from options table (i.e. problem persists).

    • This reply was modified 2 months, 2 weeks ago by  Robf.
    • This reply was modified 2 months, 2 weeks ago by  Robf.
    • This reply was modified 2 months, 2 weeks ago by  Robf.

    Hello,

    I have updated the sensitive data as requested (rank_math_seo_analysis_results contents under RC version, now removed from site to temporarily solve issue). Can you please check further?

    login still good for today and some of tomorrow, if you wish to upload an updated plugin release candidate but please do not attempt to add or edit other files on my installation without checking with me first.

    Thank you.

    • This reply was modified 2 months, 2 weeks ago by  Robf.
    • This reply was modified 2 months, 2 weeks ago by  Robf.
    • This reply was modified 2 months, 2 weeks ago by  Robf.

    Hello,

    I have logged in to your site again and I navigated to Rank Math > SEO Analysis, which was showing the results from the previous analysis, without any errors. Then I clicked on the button that says “Start Site-wide Analysis”, and the Analysis went through correctly. I’ve had to wait about 15 seconds after it reached 100% but then it showed the results correctly.

    I tested it again multiple times, and it did not show any error to me. In your last message you mentioned an error followed by a blank screen. Could you please share the error message and/or record a screencasting where we can see the issue?

    Thank you.

    Thank you.

    I have logged in to your site again and I navigated to Rank Math > SEO Analysis, which was showing the results from the previous analysis, without any errors. Then I clicked on the button that says “Start Site-wide Analysis”, and the Analysis went through correctly. I’ve had to wait about 15 seconds after it reached 100% but then it showed the results correctly.

    Yes, as I said above, it was working again because I removed the rank_math_seo_analysis_results from the options table to temporarily fix the white screen problem…

    Also, as I said above, problem was occurring for me when going via Dashboard – i.e. Rank Math > Dashboard > Modules > SEO Analysis and running “Start site wide analysis”, not Rank Math (direct to) > SEO Analysis.

    I tested it again multiple times, and it did not show any error to me. In your last message you mentioned an error followed by a blank screen. Could you please share the error message and/or record a screencasting where we can see the issue?

    Error message was generic rather than specific, but following the last time I fixed it, I haven’t been able to reproduce it (via Dashboard). Maybe whatever was in the rank_math_seo_analysis_results data that was causing it to fail has now cleared.

    I’ll test again tomorrow and if error crops up again will post screendump.

    • This reply was modified 2 months, 2 weeks ago by  Robf.
    • This reply was modified 2 months, 2 weeks ago by  Robf.

    Thank you for the follow-up. A screenshot or something showing some details would be really helpful.

    If the issue does happen again, please don’t fix it by clearing the option row in the database, so we can take a look at it.

    Thanks again.

    你好!如何激活?

    @balazs I’m unable to reproduce the error having tested yesterday and today, so hopefully your RC version has addressed the issue. Thank you, and marking ticket as resolved (at least for now), and have removed login.

    • This reply was modified 2 months, 2 weeks ago by  Robf.
    • This reply was modified 2 months, 2 weeks ago by  Robf. Reason: to clarify who reponse is to

    Hi @Robf,

    Thanks for the heads-up. If the issue does pop up in the coming days, please open a new ticket, and we will take another look at it.

    If there’s anything else, please let us know. Thank you.

Viewing 10 replies - 16 through 25 (of 25 total)

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