Blank screen for SEO Analysis page re-occurs after temporary fix

  • Just to let you know that the issue raised in closed ticket https://support.rankmath.com/ticket/blank-screen-for-seo-analysis-page/ re-occurs following the fix given.

    I’ve deleted the offending “rankmath_seo_analysis_results” entry in options table again which temporarily solves the problem, but it would be great if this could be addressed in the next update to permanently fix the issue.

    Many thanks,

    robf

    • This topic was modified 4 months, 2 weeks ago by Robf.
Viewing 15 replies - 1 through 15 (of 25 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have alerted our developers about this reoccurence and we looking into it and get back to you.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Thank you, Michael, reoccurence is both under RM 1.0.27.3 and 1.0.27.4

    Hi Robf,

    Thanks for the additional info 🙂

    Hi Robf,

    This is something we are actively working on.

    We will have a fix ready for you very soon.

    The problem is, this is happening to a handful of users and we cannot point out the reason.

    We have created multiple variations of WP install on our servers and are trying to replicate this problem.

    Would you please do us a favor? Next time you see this problem, please share the contents of the rankmath_seo_analysis_results value so we can get an idea of what might be causing it.

    We really look forward to your patience and understanding.

    Would you please do us a favor? Next time you see this problem, please share the contents of the rankmath_seo_analysis_results value so we can get an idea of what might be causing it.

    Will do. Tested both sites just now and no issues with SEO Analysis page at present.

    Hi Robf,

    Thank you.

    Hello,

    Problem has occurred again and I have pasted contents of field in table to sensitive data area as requested. (temporarily fixed again by removing the entry from options table)

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    • This reply was modified 4 months, 2 weeks ago by Robf.
    • This reply was modified 4 months, 2 weeks ago by Robf.

    Hello,

    Thank you for contacting Rank Math today and for sharing the output.

    Our developers will look into this and get back to you soon.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Problem has reoccurred on a second site, so have added table data (now deleted from my site to fix the issue) for that as well as per req…

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    • This reply was modified 4 months, 2 weeks ago by Robf.
    • This reply was modified 4 months, 2 weeks ago by Robf.

    Hi Robf,

    Thanks for sharing this info.

    We are still looking into this and we will get back to you as soon as we have an update.

    Your continued patience is highly appreciated. Thank you.

    Hello,

    We think we fixed the issue.

    Can you please share your WP logins so we can test this unreleased version and see if it fixes the issue on your website?

    Thank you.

    Hello,

    We think we fixed the issue.

    Can you please share your WP logins so we can test this unreleased version and see if it fixes the issue on your website?

    Thank you.

    Hello,

    I have updated the sensitive data as requested (replaced data with temp login to one of the sites). Can you please check further?

    Problem can be replicated by running SEO Analysis from Rank Math’s dashboard page

    Thank you.

    • This reply was modified 4 months, 2 weeks ago by Robf.
    • This reply was modified 4 months, 2 weeks ago by Robf.
    • This reply was modified 4 months, 2 weeks ago by Robf.

    Hello,

    Thank you for sharing the login details.

    I have logged in to your site and tried editing one of the plugin files through Plugins > Editor, but it seems that code edits are blocked by your server configuration.

    Could you please share the FTP access details too in the Sensitive Data field? You can create a new temporary FTP account in your server’s control panel, and you can set its root folder to the plugin directory.

    Thank you. Looking forward to helping you.

    Thank you, but I understood you would be replacing Rank Math version with your test version via plugin upload so don’t see why it should be necessary to alter code direct on my webhost’s server. Please bear in mind that this is a live website not a test install and access is temporarily granted to you on the basis that any changes made should be reversed by you if necessary.

    Sorry, I am not prepared to give anybody FTP access.

    Its now the end of the working day for me so away from computer till 10am UK time tomorrow.

    update 7pm UK time:

    SEO Analysis page is now whitescreening, and removing the results from options table doesn’t resolve it.

    Please reverse the changes you have made to my website ASAP!

    • This reply was modified 4 months, 2 weeks ago by Robf.
    • This reply was modified 4 months, 2 weeks ago by Robf.
    • This reply was modified 4 months, 2 weeks ago by Robf.
Viewing 15 replies - 1 through 15 (of 25 total)

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