Hello,
Please contact your hosting team and ask them to give Write access to the debugsizzlereal user. I want to debug this issue by enabling WP_DEBUG and changing some Rank Math plugin files.
Looking forward to helping you.
Changed the owner of all files uploaded via web to debugsizzlereal (chown -R debugsizzlereal /home/debugsizzlereal/public_html/*)
The support here sucks. It’s crazy that any bot can reply to my support ticket.
Hello,
Sorry for not following up quickly and any inconvenience that might have been caused due to that. I still get a Write access denied error when I try to upload any files. I even tried to make the changes using the File Manager plugin, but that too didn’t work. Please check the screencast I added in the Sensitive Data Section.
I also noticed after few minutes your site starts showing 504 Gateway timed out error. Can you please check that and remove the restrictions if there are any?
Looking forward to helping you.
Hello,
You would need to get on touch with your hosting provider as they’ll have the information on why is that happening. They can check the logs on their end.
Looking forward to helping you. Thank you.
What should they look for in the log?
Hello,
They should look for any errors related to Rank Math in the log file.
