Hello,
Please refer to our video screencast here where the issue persists even with the Rank Math plugin is disabled: https://i.rankmath.com/v/Hikc6C
To further debug the issue here, I would suggest checking with Elementor or your hosting to track down the cause of the issue.
Looking forward to hearing back from you.
I don’t understand your last comment. When Rank Math SEO is activated, I get a 500 error when saving a page in Elementor just changing text color for example. When it is not activated, I do not get that error.
Hello,
Can you please share a screencast of the issue? As my colleague mentioned when we try to edit any page in the Elementor editor, the browser freezes and doesn’t show any content. This happens even after deactivating the Rank Math plugin.
Looking forward to helping you.
Hello,
Thank you for sharing the video. Can you please give us write access to the FTP? Now, when I try to upload any file through Filezilla it gives me the following error:
/home/debugsizzlereal/public_html/wp-content/plugins/seo-by-rank-math/rank-math.php: open for write: permission denied
Looking forward to helping you.
Hello,
Sorry for not following up quickly. I still get the Write Permission denied error when I try to upload any file. Also, the temporary login link you generated has expired. Please regenerate it and add it to the Sensitive Data Section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Is this not private between Rank Math and me?
Hello,
Sorry for the spam reply. This is a public forum, so all discussions are visible to other users. However, everything in sensitive data area is visible to you and our support staff only and is automatically delete when this topic is marked as resolved.
If you still need help, we can continue troubleshooting.
Looking forward to helping you.
OK that’s very strange. Have you figured out what the issue is yet?
Hello,
We deeply apologize for the delay in response. Our developers are busy at the moment but we are now pinging them to finally work on this ticket.
The temporary login is currently expired again. Can you please renew or extend it for another 7 days?
We appreciate your time and patience on this one.
Hello,
We still get the same Permission denied error when trying to upload the files on your site using the SFTP. Can you please contact your hosting team and ask them to remove the Write access restrictions?
Looking forward to helping you.
This is not useful. I need to know which director and which permissions you want changed.
