500 error plugin conflict with elementor

#464782
  • Hello your ceo told me to submit and ticket. When I have the math rank plugin enabled on my site, I get a 500 error when I try to save a change on a page using elementor.

Viewing 15 replies - 1 through 15 (of 20 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please share the error log of your site when the issue happened? Having an error log will help us determine what is the root cause of the error.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Once done, please share here the report related to Rank Math so we can check.

    Looking forward to helping you.

    Thank you.

    2022/10/17 23:42:17 [error] 6518#6518: *206 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:42:19 [error] 6518#6518: *206 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “GET /wp-admin/post.php?post=19&action=elementor HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/”
    2022/10/17 23:42:22 [error] 6518#6518: *212 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:42:22 [error] 6518#6518: *206 FastCGI sent in stderr: “PHP message: PHP Warning: file_put_contents(/home/sizzlereal/public_html/media/essential-addons-elementor/eael.js): Failed to open stream: No such file or directory in /home/sizzlereal/public_html/wp-content/plugins/essential-addons-for-elementor-lite/includes/Classes/Elements_Manager.php on line 262” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “GET /?elementor-preview=19&ver=1666042939 HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:42:23 [error] 6518#6518: *214 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:42:30 [error] 6518#6518: *206 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “GET /wp-admin/admin-ajax.php?keyword=sizzle%20real&action=rank_math_is_keyword_new&security=589b1469da&objectID=19&objectType=post HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:42:31 [error] 6518#6518: *206 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:42:37 [error] 6518#6518: *206 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:42:37 [error] 6518#6518: *212 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught TypeError: array_reverse(): Argument #1 ($array) must be of type array, bool given in /home/sizzlereal/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/instant-indexing/class-instant-indexing.php:365
    Stack trace:
    #0 /home/sizzlereal/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/instant-indexing/class-instant-indexing.php(365): array_reverse()
    #1 /home/sizzlereal/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/instant-indexing/class-instant-indexing.php(280): RankMath\Instant_Indexing\Instant_Indexing->api_submit()
    #2 /home/sizzlereal/public_html/wp-includes/class-wp-hook.php(307): RankMath\Instant_Indexing\Instant_Indexing->save_post()
    #3 /home/sizzlereal/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
    #4 /home/sizzlereal/public_html/wp-includes/plugin.php(476): WP_Hook->do_action()
    #5 /home/sizzlereal/public_html/wp-includes/post.php(4662): do_action()
    #6 /home/sizzlereal/public_ht” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-json/rankmath/v1/updateMeta?_locale=user HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:42:38 [error] 6518#6518: *214 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173PHP message: PHP Fatal error: Uncaught TypeError: array_reverse(): Argument #1 ($array) must be of type array, bool given in /home/sizzlereal/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/instant-indexing/class-instant-indexing.php:365
    Stack trace:
    #0 /home/sizzlereal/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/instant-indexing/class-instant-indexing.php(365): array_reverse()
    #1 /home/sizzlereal/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/instant-indexing/class-instant-indexing.php(280): RankMath\Instant_Indexing\Instant_Indexing->api_submit()
    #2 /home/sizzlereal/public_html/wp-includes/class-wp-hook.php(307): RankMath\Instant_Indexing\Instant_Indexing->save_post()
    #3 /home/sizzlereal/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
    #4 /home/sizzlereal/public_html/wp-includes/plugin.php(476): WP_Hook->do_action()
    #5 /home/sizzlereal/public_html/wp-includes/post.php(4662): do_action()
    #6 /home/sizzlereal/public_ht” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:42:52 [error] 6518#6518: *206 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:43:07 [error] 6518#6518: *206 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:44:31 [error] 6518#6518: *226 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:44:36 [error] 6518#6518: *226 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “GET /wp-admin/post.php?post=19&action=edit HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=elementor”
    2022/10/17 23:44:42 [error] 6518#6518: *243 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=edit”
    2022/10/17 23:44:42 [error] 6518#6518: *226 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “GET /wp-admin/edit.php?post_type=page HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/post.php?post=19&action=edit”
    2022/10/17 23:44:43 [error] 6518#6518: *226 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “POST /wp-admin/admin-ajax.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/edit.php?post_type=page”
    2022/10/17 23:44:49 [error] 6518#6518: *226 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “GET /wp-admin/plugins.php HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/edit.php?post_type=page”
    2022/10/17 23:44:55 [error] 6518#6518: *226 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “GET /wp-admin/plugins.php?action=deactivate&plugin=seo-by-rank-math%2Frank-math.php&plugin_status=all&paged=1&s&_wpnonce=95f5a9f3fa HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/plugins.php”
    2022/10/17 23:44:56 [error] 6518#6518: *226 FastCGI sent in stderr: “PHP message: PHP Warning: chmod(): Operation not permitted in /home/sizzlereal/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173” while reading response header from upstream, client: 78.80.80.73, server: sizzlereal.com, request: “GET /wp-admin/plugins.php?deactivate=true&plugin_status=all&paged=1&s= HTTP/1.1”, upstream: “fastcgi://127.0.0.1:9000”, host: “www.sizzlereal.com”, referrer: “https://www.sizzlereal.com/wp-admin/plugins.php”

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Can you please share the link to the page where you get the error after updating the page?

    When I try to open any page on your site in the Elementor editor, it shows an error popup. This error popup appears even when the Rank Math plugin is not active. Please check this screencast: https://i.rankmath.com/v/8LqDN6

    Looking forward to helping you.

    I don’t use chrome only safari for development. Do you get the same error with safari?

    Hello,

    Yeah, in Safari too I am getting the same error.

    Looking forward to helping you.

    It is probably permissions issue of some sort. I didn’t create that post. You did. Use the one that’s designated for you called “Rank Math use this”

    Hello,

    Can you please also add your site’s FTP access details in the Sensitive Data section, so we can debug this issue by enabling WP_DEBUG and editing some plugin files?

    Looking forward to helping you.

    Where is the sensitive data area?

    Hello,

    This thread was created by @seanp and only that account can see the Sensitive data section.

    If you own that account, please log in to that account and visit this thread again. You should be able to see the sensitive data section.

    If not, please create a new ticket.

    Looking forward to helping you with this one.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    ok, done.

    Hello,

    Further investigating the issue, it seems the page rank math use this is still experiencing the same issue even with the Rank Math plugin being disabled and we can’t see any error messages that Rank Math may have been involved.

    I also tried clearing the cache and the same issue persists.

    Can you please contact the support folks from Elementor and see if they can track the conflict?

    At the moment, we can’t enable troubleshooting mode because of the permission issue so this requires disabling the plugins live to debug it.

    Looking forward to helping you with this one.

    What exactly do you want me to do? As I explained, I only experienced this error with your plugin active (as well as Elementor, though it’s working fine on other sites, albeit with other hosts). Maybe it’s a hosting misconfiguration. If which case, I need to know from you, what it might be to have the host re-configure the server. Maybe it isn’t the server, but it seems possible.

Viewing 15 replies - 1 through 15 (of 20 total)

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