Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I did it all. Shows no conflicts
Hello,
Then, could you share some login details (you can follow my previous post for a guide about how to easily share them here)?
Looking forward to help you.
what email should I enter in Temporary login?
How long to wait for a response from you?
Hello,
Apologies for the late follow up.
Please use s******@r*********** and add the details in the sensitive section so we can look into this further.
Looking forward to helping you. Thank you.
I use WP Backery, when I go to the page now I don’t see anything at all
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This reply was modified 3 years, 8 months ago by
Alberto.
Hello,
I was able to reproduce the issue and I shared it with the devs, they will give here some insights once they check it.
Looking forward to help you.
Hello,
I wanted to troubleshoot the issue using the Health check plugin on your site but after activating the troubleshooting mode your site crashed and now I couldn’t login to your site again.
Please add your site’s FTP access details in the Sensitive Data Section so we can deactivate the Health check plugin and login to your site again.
Looking forward to helping you.
Hello,
Could you also share some FTP details (in the Sensitive Data section) so my colleague can take a deeper look?
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
