Website showing debugging error

  • Resolved Manish

    Hi,
    I started getting debugging error from rank math from last 2 days and cannot publish any post because of that.How can I fix that?

    • This topic was modified 5 months ago by Manish.
Viewing 12 replies - 16 through 27 (of 27 total)
  • I think you did check on the post again.As I was mentioning earlier,please check on the page (not post).you went on to the post again to test it.please follow my last message,tried my best to give clear indication.
    Please test on the page,not post.

    • This reply was modified 4 months, 4 weeks ago by Manish.

    Hi Manish,

    I am getting the exact same result with pages as well.

    Here’s video proof:
    https://i.rankmath.com/HFm4a2

    Please try clearing your browser cache or try in an incognito.

    Thank you.

    I have cleared cache already.You are posting it directly..not by elementor.2 options to test the bug
    Option 1
    Go on pages then add new then there is option saying “edit with elemenator” click on that and then publish it.It wont work.
    Option 2
    Click on Pages-then go on already publiahed pages -click on edit with elemenator.Then also it wont work.
    Because Rank match is conflicting with elemenator and you are testing it by posting the article without elemenator.

    Hello,

    Version 2.5.16 of Elementor plugin is active on your site which is 8 months old. Please update it to the latest version i.e 2.8.5. That should fix the issue.

    If that doesn’t help, please let us know.

    Thank you.

    We are going in circles Todd.please read the senstive data sent 4 days ago.
    I already mentioned what happens on when i upgrade.The whole site goes down.Feel free to upgrade it to the latest version if u like to test and put it back to the old version onve u finish testing.
    It doesnt fix the problem.

    Hello,

    Can you please update to the latest version of Elementor without Rank Math being active on your site?

    Is the update working fine in that case?

    If so, then please disable the Rank Math plugin and update all your themes and plugins.

    Once completed and the site is working fine, please edit your first post to add the FTP details so we can activate the Rank Math plugin and if needed, fix any errors. Please add the details in this format:
    FTP Host:
    FTP Username:
    FTP Password:
    FTP Port:

    Looking forward to helping you. Thank you.

    Hello Todd,
    With the latest version activated,the website doesnt work.Infact any upgrade above the current version of elementor,it doesnt work.(With or without rank math being activated).
    Let me know you still need ftp details.?

    Hello,

    As the issue is not arising due to Rank Math, you would need to find the culprit.

    Here’s a guide which you can follow:
    https://rankmath.com/kb/check-plugin-conflicts/

    Deactivate everything and then update all your themes and plugins to the latest version.

    Then activate Elementor in the troubleshooting mode, then Rank Math. Check if they both are working fine together.

    Then activate the theme you were using and then keep activating your plugins one by one until you find the culprit.

    Hope that helps. Thank you.

    The culprit is rank math and elemwnator.
    Thats where they both gets conflicted.I cant upgrade to elemenator latest version as its very buggy.
    With current version,if i deactivate rank math.website works fine.

    Hello,

    As you just mentioned that your website is not working with or without Rank Math being active with the latest version of Elementor, it’s clear that the issue is not with the Rank Math plugin.

    Please stay advised that as much as we want to help you, if the issue is not related to Rank Math, there’s hardly anything we could do other than to point you in the right direction.

    If you would follow the steps mentioned in the previous reply, you should be able to find the real culprit and fix the issue for yourself.

    Thank you.

    Yes,I also mentioned I cannot upgrade it to latest version of elementor.so we have to work with the older version of elemenator.
    With older version,either I have to deactivate elemenator or deactivate rank math to make it work.
    It was working all fine 1 week or so ago.so howcome problem starts to come straight up?

    Hello,

    Since the code library keeps on updating, matching the new requirements of our upcoming features and the changes made in our compatible plugins, and also due to security reasons, we do not support older versions of any compatible products or even Rank Math.

    Did you try the troubleshooting method laid out in one of my previous replies? The issue is definitely not between Rank Math and Elementor but something else in your installation.

    If you still want to use the older versions, you can rollback Rank Math to an older version which was compatible with your version of Elementor.

    Though, we DO NOT RECOMMEND that.

    If there’s anything else we can help you with, please let us know.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 16 through 27 (of 27 total)

The ticket ‘Website showing debugging error’ is closed to new replies.