Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
In your sensitive data section, you only included the URL. Kindly let me know more on the specific error that you are getting so that I may be able to advise further.
Looking forward to helping you. Thank you.
alright sure,This is the exact error
[04-Feb-2020 12:54:55 UTC] PHP Notice: Undefined index: path in /home/phknhezi/petsbesty.com/wp-content/plugins/seo-by-rank-math/vendor/mythemeshop/wordpress-helpers/src/helpers/class-conditional.php on line 82
.I have also attached the screenshot of my website (https://snipboard.io/RIEWny.jpg) showing the critical error,this is when I try to publish my post or even try to edit it.
Disabling Rank Math and everything works fine.
Hi Manish,
I will be happy to assist you with the issue you are facing.
It seems like a conflict with one of the plugins or the theme you are using. To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Thanks for that,
I just did the troubleshooting and the plugin is elementor, that is having the conflict with rank math.
All my pages are on elementor and I don’t want to stop using it.
This issue had just come up quite recently (probably with the recent rank math update).
How can we resolute this?
Hello,
Thank you for sharing these findings.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP and FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks, updated the sensitive data.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Manish,
I logged in, created a test post, and published it.
I did not encounter any issues or errors.
Can you please give me the steps I must take to see the problem?
Thanks Todd,
Can you please send the url of the test post you created?
As i have activated both conflicted plugins elementor and rank math.
So this is what I see,if i preview anything on the site (There has been a critical error on your website.
Learn more about debugging in WordPress.)
Hi Manish,
It is called “Test Post” and I turned it into a draft after testing. You can access it from WP > Posts > All Posts.
There is some weird stuff going on in your frontend.
If you disable Rank Math, it still shows up so that thing is not related to Rank Math.
Hello Todd,
That weird stuff is because I have updated elementor to the latest version.I have mwntioned all this in the senstive data already.So if I put the elementor back to the vesrsion 2. 7.1 vesrsion and rank math activated.This problem with rank math arises.Currently,I have updated elementor to the latest version of 2.8.5 so the website goes down completely.I will do turn it back to the old version so u can test it again.And please test it on pages while editing with elementor (Not on Posts).
Hello Todd,
That weird stuff is because I have updated elementor to the latest version.I have mentioned all this in the senstive data already.So if I put the elementor back to the vesrsion 2. 7.1 version and rank math activated then this problem with rank math arises.Currently,I have updated elementor to the latest version of 2.8.5,by doing so the website goes down completely.I will turn it back to the old version of 2.7.1 of elementor so u can test it again.And please test it on pages while editing with elementor (Not on Posts).
As I am writing this,For now,I have put the elementor to old version.To get the error,go on Pages,click on any page which says “edit with elemwnator”.Once u click that.it will show debugging error.
Now deactivate Rank math,try clicking on any page with “edit with elemenator”.and the same error will show.
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This reply was modified 4 years, 2 months ago by
Manish.
Hi Manish,
I don’t think we are on the same page here.
The problem on your post exists even when Rank Math is disabled:
https://i.rankmath.com/iqau4y
You can check the above screencast for with and without Rank Math.
So, this is very unlikely caused due to Rank Math.
We look forward to your input.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
