Hello,
I apologize for the inconvenience you are facing with your Rank Math Pro subscription. Thank you for providing the details about your renewed subscription on January 4, 2024, for an annual business plan.
I understand your concern about the discrepancy in the subscription information displayed. To address this issue and ensure that your subscription page reflects the correct information regarding your business version usage, I recommend assigning this ticket to a human agent by clicking on the available buttons in the support ticket system. They will assist you further in resolving this matter.
If you have any additional questions or need further assistance, please feel free to reply to the existing ticket, and a support team member will assist you promptly.
Thank you for your patience and understanding.
Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
How To Upgrade Your Rank Math PRO Subscription » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
It appears you emailed FastSpring – our payment processor, and asked for your account to be deleted. That is why your subscription was canceled on our website.
Would you like a refund for the purchase as well?
How can we reopen our account and/or contact FastSpring?
Hello,
You can use the following link to contact FastSpring: https://fastspring.com/consumer-support-form/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
We have not received any response from FastSpring. Can be get a refund?
Hello,
If you are still interested in using Rank Math PRO, you can try creating a new account and using that new account to purchase your Rank Math Business plan, while we refund the purchase you made on this account.
Or if you’re no longer interested in using Rank Math, please let us know and we’ll issue the full refund.
Thank you!
Hello,
I just repurchased the RankMath subscription under my account. Can you refund the original purchase that was canceled? Thank you.
Hello,
Sure, we have refunded it for you.
The same shall be reflected in your payment source in 5-7 business days.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
