Hello,
I’m sorry to hear that you’re facing issues while updating Rank Math SEO PRO. The error message you’re seeing, “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature,” usually occurs due to a corrupted zip file or issues with the file format.
To resolve this issue, you can try downloading the latest Rank Math PRO version from your account area on the Rank Math website and then install it on your website. Here’s the link to download the latest version: Rank Math Account Area.
If you continue to experience issues after trying this solution, please feel free to reach out to our support team directly from here: Rank Math Support. Our support experts will be more than happy to help you out.
I hope this helps! If you have any other questions or need further assistance, please don’t hesitate to ask.
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
As stated above, I attempted to download and manually upload the plugin file without success. Can you check your plugin file?
Hello,
Thank you for your patience.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Meanwhile, this error is usually due to trying to update the Rank Math PRO plugin while connected to a free account.
Please follow this guide to fix the issue by connecting to your Rank Math PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Hello,
No one has responded to our last post. Looking at the subscription page for our account, it says we have no subscription even though we renewed for a business subscription on January 4th. Can you look into this?
Hello,
We are so sorry about this. It looks like our payment processor has canceled the order, but we are checking with them to see why that happened. Please allow us some time to troubleshoot this further.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
