Split: Text Link Didn’t Work

#200842
  • Resolved eb Webdesign

    2 years, 11 months ago

    Rank Math pro

    I face a related issue after the latest update of Rank Math. In my case links do work, but each time I click on a link or a text block containing a link in the editor, an over-dimensioned link-symbol pops up (Screenshot). This is very annoying because it is almost impossible to change the link or to delete it. My website and also the websites of my customers are built with GeneratePress Pro theme. Up to now both went together very well, so I wonder what to do. I definitely do not want to change my theme (it is one of / or the best theme on the market right now) and I would also like to keep Rank Math. Do you have any idea or suggestion or can I expect that the issue will be fixed with the next update of Rank Math?
    Thanks in advance,
    Ellena

Viewing 6 replies - 1 through 6 (of 6 total)
  • Jeremy

    2 years, 11 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    I split your reply into a new ticket so we can ask few more details with regards to your issue.

    We can’t seem to replicate your issue as well and we would like to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    eb Webdesign

    2 years, 11 months ago

    Rank Math pro

    Hello Support Team,
    Please excuse my late reply. Meanwhile other webdesigners using different themes obviously faced the same issue. So I think it is not caused by any of my settings and installations (there were no changes anyway besides your update). As far as I could see in the forum (e. g. https://support.rankmath.com/ticket/problem-with-the-editor/) you have already found the problematic code. So I am looking forward for the next patch and hope, it will solve the problem and I can happily go on using Rank Math.

    Jaideep Asrani

    2 years, 11 months ago

    Hello,

    Thanks for getting back.

    We have already identified this issue and our devs are working on fixing it. We will inform you as soon as we release an update with a fix for this issue.

    We really appreciate your patience in the meantime.

    Thank You.

    Jaideep Asrani

    2 years, 11 months ago

    Hello,

    We just released a quick Beta update just for this specific issue, you can try to see if that helps.

    Please enable the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates

    If you are unable to see an update, please clear Rank Math’s transients from: WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients

    Screenshot for reference: https://i.rankmath.com/Pbu5J6

    Please clear the caches, server, and WordPress after updating.

    You can disable the Beta updates once you update to the latest version and if the issue is fixed.

    Hope this helps. Let us know if you need any further assistance.

    eb Webdesign

    2 years, 11 months ago

    Rank Math pro

    Hello,

    thank you very much for your fast support.

    Your “First-Aid-Beta” let the link-symbol overlay disappear. So I am looking forward to your next regular update.

    Ellena

    Jaideep Asrani

    2 years, 11 months ago

    Hello,

    Thanks for getting back.

    We are glad that the update fixed the issue on your site. You can keep an eye on our changelog to get notified about the new updates and new features: https://rankmath.com/changelog/

    Please don’t hesitate to contact us again in case you need any other assistance.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Split: Text Link Didn’t Work’ is closed to new replies.