Hello,
Please follow up on this thread, we will update here.
If you have elementor Pro, could you check if disabling it may help?
Looking forward to helping you
Hi!
Thank you for your reply. I use free version of Elementor
Thanks.
Hello,
We have split your ticket from the other one you posted on.
We are checking with the dev. team and we will get back to you ASAP.
Hello,
We have already fixed this in the 1.0.55 version of Rank Math.
Please update to the latest version and the issue will go away.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi!
My Version is 1.0.56.1. Unfortunately, the issue didn’t go away
thank you
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please conduct a plugin/theme conflict test? You may refer to this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/.
Enable only Rank Math and Elementor and let us know if the issue goes away. If so, please enable other plugins one-by-one until you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
If you couldn’t find the cause of the issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for following up.
I’ve checked your site and couldn’t replicate the issue upon editing the page you have provided. Could you please try using a different browser and check if the issue persists?
Also, please record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are not seeing this issue when we clear the cache:
https://i.rankmath.com/VjLDrR
Can you please hard refresh your page wen your website is open so that the cache is permanently cleared?
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5
Then, try to load the editor and it should work.
We fixed this issue in 1.0.55 version of Rank Math and the current version is 1.0.56.1
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I was able to check your site. The issue you have on your page is because you have a category with the same URL as the page. Since you had enabled the option to strip category in Rank math > General Settings > Links, your category URL(https://domain/category/auto-glass-repair-vaughan/) ended up being the same as your page category(https://domain/auto-glass-repair-vaughan/). At the moment, I have changed the slug of your category to https://domain/category/auto-glass-repair-vaughan-cat/ which seems to have resolved your issue. Check the screencast I have added in the sensitive section.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi Michael,
Thank you so much!
Have a good week
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
