Please answer — Conflich with Elementor Edit Product Descriptions

#117589
  • Resolved Iustin Pericica

    3 years, 4 months ago

    Rank Math free

    I get a error on elementor with ( ‘Sorry the content area was not found in your page’ ‘You must call the_content function in the current template, in order for Elementor to work on this page. ), but i only get this error when i activate Rank Math.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Reinelle

    3 years, 4 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end (please see screencast in the Sensitive Data section). Have you tried a hard refresh to clear cache JS and CSS file with the page in question opened?

    Windows: Ctrl + F5
    Mac/Apple: Apple + R or command + R
    Linux: F5

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section.

    Thank you and we really look forward to helping you.

    Reinelle

    3 years, 4 months ago

    Hello,

    Sorry for the delay.

    I’ve checked your website and it seems that the Elementor Pro is not yet updated. Could you update the plugin if it solves the issue?

    Hope that helps. Thank you and looking forward to your update.

    Iustin Pericica

    3 years, 4 months ago

    Rank Math free

    You do not need Pro, you can disable it.

    The free version is updated, please check, you can disable pro and still edit product description Pro = a few elements more.

    Uzair

    3 years, 4 months ago

    Hello,

    That is odd.

    We will check this in more detail and get back to you ASAP.

    Iustin Pericica

    3 years, 4 months ago

    Rank Math free

    ok, i’m waiting

    Uzair

    3 years, 4 months ago

    Hello,

    Sorry to keep you waiting but we have been able to identify this as a bug and we will be sorting this in one of the upcoming updates. We have fixed it internally.

    We will notify you on this ticket when the update is ready.

    Thank you.

    Uzair

    3 years, 3 months ago

    Hello,

    We have already fixed this in the 1.0.55 version of Rank Math.

    Please update to the latest version and the issue will go away.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Please answer — Conflich with Elementor Edit Product Descriptions’ is closed to new replies.