Split: No Category Base option WPML Redirect Loop

#257303
  • Hi,
    I have the same issue after the last update. Nothing in default language but all other languages have redirect loops in Woocommerce. I just had to roll back.

Viewing 15 replies - 1 through 15 (of 28 total)
  • Hello @ Sam,

    Could you please try to update the plugin to the latest version and check again if the problem is fixed?

    Looking forward to helping you. Thank you.

    Hi,

    I run 1.0.71 at the moment which is working fine. In my backend the latest upgrade is 1.0.71.1 So that is the version that is causing the issues. I

    Regards,

    Sam

    Hello,

    That was a known issue on that version. Please kindly upgrade it to the latest version to resolve the issue.

    Hope that helps. Thank you.

    Please read previous message

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    In update 1.17.1 we introduced a new piece of code specific for WPML websites but it seems that your website doesn’t support the language in a directory, or at least that is the case in the staging domain.

    If you head over to WordPress Dashboard > WPML > Languages you’ll see this error.

    In case you also see this on the main domina it’s likely this is the cause for the issue.

    Otherwise, please provide us with the login credentials and FTP for the main website so we can debug the situation further.

    Looking forward to hearing back from you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Could you also please provide an FTP access so we can debug the issue further?

    Looking forward to helping you with this one.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    While you at it could you please check the Dashboard analytics? They are not correct it is connected however wrong info is given. I really would like to go Pro but this is one of the reasons why I haven’t

    Thanks

    Hello,

    Could you please install the glue plugin from WPML that helps integrating SEO plugins and then report back?
    https://wpml.org/compatibility/2021/04/wpml-seo-plugin-better-integration-with-seo-plugins/

    We also updated the Rank Math plugin on your website but disabled the line of code that was causing this issue so the website works as intended.

    When you have this installed let us know so we can continue debugging the issue.

    Thank you.

    Hi,

    It seems to work now. Thanks for that! However, there are still a few issues.

    For instance, the category on the English and Dutch sites have been removed however, they still remain on the German and French sites?

    Hello,

    I’ve tried checking your categories on your live site, but it seems to be working fine. Could you please share the affected URL?

    Also, the logins for your dev/staging site are not working (not WordPress login).

    Looking forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

Viewing 15 replies - 1 through 15 (of 28 total)

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