Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
hello again
i hope you are doing good
i have problem with my sitemaps
all sitemaps in my website have errors in google webmaster with this error
: Your Sitemap appears to be an HTML page. Please use a supported sitemap format instead.
the happened Suddenly , few days ago everything was working fine with me
even when i try to open the sitemap normal by the url to make redirect to the homepage
https://tv.cima2u.co/post_tag-sitemap.xml
Hello,
That issue usually happens when your sitemaps are being cached. Which caching plugin are you using?
You could try to add these exceptions to your cache plugin:
/(.*)sitemap(.*).xml
/(.*)sitemap.xsl
Looking forward to help you.
hello
i am using wp rocket
i which part in the cache plugin i should add this 2 line ?
sorry i just found now that i already had this 2 line in the cache plugin
https://ibb.co/YNg8Fkd
Hello,
Then I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I added the data as you asked
Kindly check it
Hello,
The issue is due to it seems your sitemap URL seems to be redirected to your main domain (and also it has an invalid SSL certificate).
I have checked and you are not doing any related redirection with Rank Math so my recommendation would be to ask your hosting support to check it since it could be some misconfiguration server-side.
Looking forward to help you.
i will check my hosting support and come back to u in case i need it
thanks & best regards
Hello,
Perfect, let us know what they tell you and if you are able to solve your issue.
Looking forward to help you.
hi
the problem is solved
we just re saved the permalink type and everything work fine again
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
