Hi,
Thanks for getting in touch with us.
It sounds like you are serving a cached version of your sitemap to Google and your visitors.
You must add all the sitemap file locations to the exclusion list in your Cache plugin so that the sitemaps are never cached. These are the files you must add to the exclusion list:
sitemap_index.xml
post-sitemap.xml
page-sitemap.xml
category-sitemap.xml
product-sitemap.xml
This is required since Sitemaps are already cached internally by Rank Math and we flush them everytime you post something new and with our cache – you won’t see the issue you are seeing in Google.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
hello again
i have other problem now
the post sitemap appear empty
https://tv.cima2u.co/post-sitemap.xml
Hi,
Do you have any posts you have published?
Or do you only use pages and other custom post types?
Please go to WP > Settings > Permalinks and hit the save button once without changing anything.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems you get a 500 error page when you go to the post-sitemap.xml file. Could you provide us some FTP access details so we can check the WordPress config to try to debug the error?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
hello
i added for your the host panel with user and password
Hello,
Thank you for contacting Rank Math today.
The site access details don’t seem to be working for me. Would you check and update so we can look deeper into the issue.
Looking forward to helping you. Thank you.
sorry for the late answer
the information is correct and working fine with me
Hello,
I tried again with the host panel data and the URL is not even loading. Could you check it?
Looking forward to help you.
in host panel everything working fine !
even in sitemap i have around 10 url all of them working fine expect this one
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The WP-admin access does not work on this end. Could you please ensure that you are copying the login credentials as they are on the sensitive data section and testing on an incognito window?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
It looks like there was some issue with your Sitemap settings.
We have reset them to default and now the post sitemap is working fine.
Please go through the sitemap settings once again and make sure they are correct to your preferences.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
thanks for your help
if i need other thing in the future sure i will text
have a good day
