Hello,
Thank you for contacting Rank Math today.
We would love to take a look. Would you please share your URL with us so we can look into it.
Looking forward to helping you. Thank you.
Hi Michael Davis,
Please see the screenshot. In the screenshot, everything is mention with URL.
Hello,
Thank you for contacting Rank Math today.
Please head over to Rank math and hit the save button even without making any changes. If that doesn’t fix your issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I know you said it was working on the previous version without adding that code, but to try to debug the issue, we should check all the options so could you try to add (or ask your hosting support to) the code you show in your screenshot:
# START Nginx Rewrites for Rank Math Sitemaps
rewrite ^/sitemap_index.xml$ /index.php?sitemap=1 last;
rewrite ^/([^/]+?)-sitemap([0-9]+)?.xml$ /index.php?sitemap=$1&sitemap_n=$2 last;
# END Nginx Rewrites for Rank Math Sitemaps
Looking forward to help you.
Hi Alberto,
I already talked with hosting team and added the above code in the hosting server but still the issue is same there is no update and change in the sitemap. So please check this issue. According to me Sitemap is working but it is not shown when we URL the open white screen is the issue. Because when you open the page source of sitemap page then it show the sitemap URLs. So please check this issue from your side.
I still have same issue.
Even trying with “direct link” index.php?sitemap=1.
When go to URL try to find main-sitemap.xsl with fail returning 404 Not Found.
I’ve nginx rules, previous working fine and now not working, so is not rules before is worked if not something else.
Hello,
I see you are using a caching system and it seems it is done by EasyWP. Could you temporarily disable it to check if it is caching the sitemap? Since it is a common issue and it might be the solution.
Looking forward to help you.
Sorry, I can not disable anything like cache and etc. This problem is generated from your side because this is working fine before updating the plugin. Then now you have to check the debug issue in your rank math plugin. This issue is facing other people also. So check it and solve this as soon as possible.
Hello Gulshan,
Thank you for contacting Rank Math today.
We have tested on our installations but we can’t seem to replicate the issue. Most users have been able to resolve this by clearing their cache and adding Rank math to be excluded from caching. Temporarily disabling caching would help us to determine if that’s is the case on your site.
Looking forward to helping you. Thank you.
I’m not using cache and face this problem.
I give you proof with direct link not work to reach sitemap.
I not think most users not have this issue or fixed by clear cache, this issue is for nginx users and there is a minority that uses it, so not say “most users” not face this issue.
Hello Kurogane,
Thank you for contacting Rank Math today.
I have notified the dev team about this and they will be investigating it further
Looking forward to helping you. Thank you.
Hi Gulshan,
The logins are no longer working.
Although I can see a blank page when checking the sitemaps, I can see the URLs fine when checking the page’s source:
This means Google will see those links as well.
As for why it is showing a blank page, I will need to debug further but your logins are not working.
For me is not working, i can’t talk for Gulshan.
Give me blank page and returning 404 in all links previous image.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
