Hello,
Even with the current FTP access, I can see only 1 FTP Quota file on your server.
To expedite the process, please test the credentials yourself before updating the post.
Can you please add the updated credentials with proper permissions and access?
Looking forward to helping you. Thank you.
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This reply was modified 3 years, 10 months ago by
Pratik.
Hi, I received an email that a new reply has been posted but can’t see any.
Hello,
Please use this link to see the reply:
https://support.rankmath.com/ticket/sitemap-not-working-6/page/2/?view=all#post-55152
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The FTP details are still not working.
Please check the screenshot you sent, it still shows only 1 file in it.
Can you please take care of it so we can assist you better?
Thank you.
Sorry, I have waited for days on end – your replies have been unfortunately very delayed and there’s been nothing conclusive. I have shared similar creds with Yoast in the past and my queries were resolved within 2 days.
I shall wait for a week and check post disabling all plugins, hope it works or there’s an update to the plugin soon.
Hello,
Can you please check the credentials and check? They are not working for us.
Unless we have the working credentials, we do not want to risk your site by editing something.
If you can create a staging site we can try troubleshooting without FTP credentials as well since we won’t have anything to lose there.
Hope you understand. Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
