Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting the support, and sorry for the issue you are facing.
Can you please follow this troubleshooting and see if that helps?
https://rankmath.com/kb/fix-sitemap-issues/#xml-text-declaration
If not, please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
After that, please follow this troubleshooting:
https://rankmath.com/kb/fix-sitemap-issues/#blank-page
If the issue persists, please copy the error log from here:
/wp-admin/admin.php?page=rank-math-status&view=status
and add it to the Sensitive Data section.
Looking forward to helping you. Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Errors in the sensitive section
Hello,
Looking at the errors it seems to me that one of the plugin or theme is causing the problem.
To determine that, can you please follow this troubleshooting guide?
Confirming a Theme/Plugin Conflict With Rank Math:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If this doesn’t help then please regenerate the temp login link and add it in the Sensitive Data Section as the current login link you added is expired.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I see the issue on your site but I couldn’t find the source of the problem. Can you add your site’s FTP access in the Sensitive Data Section so we can enable WP_DEBUG and see if any error is blocking the Sitemap CSS from loading?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like the FTP account you shared doesn’t have the capability to change the directory. The only file I see on the server is ftpquota. Can you please check and remove the restrictions?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Now I am getting 530 Login authentication failed error. Please check again the FTP username, password you added in the Sensitive Data Section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
