Ok I can give you WordPress access by using the plugin given below but I do not know how to give FTP access, I am not a technical person. I have multiple sites on my ftp so how do I give access to specific site and how do I ensure that giving access to ftp will not be an issue.
Hello,
In such case, I’d suggest you to get in touch with your hosting provider, as they are in better position to assist you with this one.
Looking forward to helping you.
Thank you.
I talked to hosting provider and they checked, they are saying there is no issue from server end.
Hello,
I asked you to get in touch with your hosting provider as you mentioned above,
I do not know how to give FTP access, I am not a technical person. I have multiple sites on my ftp so how do I give access to specific site and how do I ensure that giving access to ftp will not be an issue.
Here’s a guide for you:
https://wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/
Please share your WordPress Dashboard and FTP access with us, so that we can proceed debugging further.
Looking forward to helping you.
Thank you.
I will need your email to give access to the Temporary Login account. So for this which email address should I use?
Hello,
You can use s******@r*********** for that.
Looking forward to helping you.
Thank you.
I have used another email address and I have already given wp and ftp login two days ago, I think you guys must have checked the issue by now.
Hello,
We deeply apologize for the delay in response.
I tried to login to your FTP but it seems to be not working.
Please refer to the screenshot attached in the sensitve data section.
Can you please check and see if you need to update the credentials?
Looking forward to helping you.
Thank you.
I have fixed the issue and updated the wp and ftp login in sensitive data section, now you can check it.
Hello,
You have a captcha on the sitemap that is preventing bots from accessing it and since Google uses its Googlebot to access and crawl the sitemaps it’s getting blocked when accessing it.
The captcha seems to be coming from a tool called Immunify360 installed on your website/server.
Don’t hesitate to get in touch if you have any other questions.
I talked to the web host provider and they have fixed the issue, they have done whitelisting so now immunify360 will not interfere with the domain.
So can you check now whether the issue is still occurring or has been fixed.
Hello,
The Sitemap is working perfectly fine now and there is no CAPTCHA. That means Googlebot will have no problem crawling it now.
I had added a screenshot in the sensitive data section for your reference.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Ok, I will wait for few days and see if the issue is fixed and sitemap is getting updated or not. If the issue does not come then it is okay, otherwise I will contact you guys.
Hello,
Yes, you can always come back to us if the issue persists. Let us know how it goes. We are always here to help you.
In the meantime, please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
I waited for a month to see if the sitemap gets updated or not but the sitemap is still not getting updated.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
