Sitemap – File not found

  • Hello,

    Thank you for such a great plugin and game changer. I love it so much.

    I have an issue regarding the sitemap.

    All sitemaps show the text File not found. I view the source code and it shows the same.

    I went through your article https://rankmath.com/kb/fix-sitemap-issues/ already but my case is not there.

    There is no confliction with any plugin as I checked and your plugin said.

    Can you please help to check it?

    My website is in the Sensitive Data.

    Thank you

    • This topic was modified 8 months, 2 weeks ago by Jack.
Viewing 10 replies - 16 through 25 (of 25 total)
  • Hi there,

    What I just did is:

    1. I completely removed all the plugin and data as you guided.
    2. I reinstall and run the wizard setup from begining.
    3. The sitemap not found issue still there.

    Can you please help to seriously debug this issue?

    Thanks

    Hello ?

    Hello,

    I think your plugin has one issue.

    https://abc.com/th/sitemap_index.xml => “File Not Found”
    https://abc.com/en/sitemap_index.xml => “File Not Found”

    https://abc.com/sitemap_index.xml => Accessible but blank page. => I tried to viewsource:https://abc.com/sitemap_index.xml and I figured out that if I delete this part from the header of the xml file “<?xml-stylesheet type=”text/xsl” href=”//abc.com/th/main-sitemap.xsl”?>”, all the sitemap files will be seen normally.

    In another way of saying, abc.com/th/main-sitemap.xsl => this url was died. That’s why the page is blank and the sitemap cannot be accessible.

    (Please replace abc.com to my domain to see it)

    Please debug it seriously.

    Thanks

    Hello,

    Anyone please support this.

    Thank you.

    Hello Jack,

    Thank you for contacting Rank Math.

    I just want to inform you that your request was received and our lead developers will get back to you very shortly on this issue.

    Thank you for your patience.

    Hi Melisa, it has been a week 🙁 no any response from your team. Please support me.

    Hi Jack,

    Sorry for the late response.

    I have logged in to your site and I’ve ran some diagnostics, for example installed the Rewrite Rule Inspector plugin (from the official WordPress.org plugin repository) to check if the issue is related to the rewrite rules added by Rank Math. I have removed the plugin from your site now.

    I can tell that the “File not found.” error message is not coming from Rank Math. In fact, I don’t even think it comes from WordPress itself or any one of the active plugins — it seems that when we request the URI /th/sitemap_index.xml on your site, WordPress doesn’t even get involved, your server returns the error message immediately, without initiating PHP/WordPress. Therefore, I would advise to contact your hosting provider about this issue, they should be able to assist you.

    Hope that helps.

    Similar problem here.

    No caché plugin conflict (all disabled)

    The Plugin only generates Post sitemap, does not generate Page sitemap (all the setting are right)

    And all the pages are “noindex” even if I uncheck “No index” one by one

    Today I realized that my home page is no longer indexed in google. Big problem.

    • This reply was modified 7 months, 4 weeks ago by Aaran.
    • This reply was modified 7 months, 4 weeks ago by Aaran.
    • This reply was modified 7 months, 4 weeks ago by Aaran.

    Hello Aaran,

    Please confirm that the checkbox next to “Discourage search engines from indexing this site” in Settings > Reading is not checked. If it’s not, and your pages get the noindex robots meta tag even though you haven’t set that anywhere in the plugin, then please open a new ticket here on our support forum, and we will look into the issue.

    Thank you. Lookng forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 16 through 25 (of 25 total)

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