Sitemap – File not found

  • Hello,

    Thank you for such a great plugin and game changer. I love it so much.

    I have an issue regarding the sitemap.

    All sitemaps show the text File not found. I view the source code and it shows the same.

    I went through your article https://rankmath.com/kb/fix-sitemap-issues/ already but my case is not there.

    There is no confliction with any plugin as I checked and your plugin said.

    Can you please help to check it?

    My website is in the Sensitive Data.

    Thank you

    • This topic was modified 9 months, 1 week ago by Jack.
Viewing 15 replies - 1 through 15 (of 25 total)
  • Hi Jack,

    Thank you for getting in touch with us.

    Could you please head over to WordPress Dashboard > Settings > Permalinks and hit the save button once?

    If that doesn’t fix the issue, please edit your first post on this topic and include your WP logins in the sensitive data section.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hi Todd, there is nothing change after I did that permanent link save.
    I already edited the sensitive data there. Please help us to fix it asap 🙁 No sitemap is a nightmare.

    P/s: I did duplicate the other website to this website. Hope this share may be helpful to you.

    Hi Todd,

    Is there any update on it?

    Thank you.

    Hello,

    It seems like one of your other plugins is interfering with the functioning of Rank Math’s Sitemap module. The sitemap can still be accessed on domain.com/sitemap_index.xml and it is a valid XML as well – but the CSS doesn’t show.

    Could you please disable your other plugins and see which one is causing this issue? I suspect it has to do with WPML.

    Or, would you like us to try and disable all your plugins to find the one causing this issue?

    Hi Todd,

    I don’t think it’s WPML.

    Just to explain in the sensitive section.

    You can click on those link and check it. Those sitemaps are still available.

    Yesterday, I duplicated that website to and suddenly the issue file not found happened.

    Can you please help to check carefully? Because our website is live now.

    Thank you.

    • This reply was modified 9 months, 1 week ago by Jack.

    Hello,

    Just confirming, were the language Sitemaps loading fine when you were working on the staging site?

    Also, does these language Sitemaps work fine with the other SEO plugins like Yoast?

    It could be a compatibility issue which we can definitely work upon.

    Looking forward to hearing from you soon.

    Thank you.

    Hi Todd,

    We use only RankMathSEO from the beginning. Only that, No Yoast. Yoast just installed but never activated it.

    Yes, it worked perfectly on Staging site. Just happened after moving to production site.

    hi Todd,

    Still desperately waiting for your support on this issue.

    Thank you

    Hello Jack,

    We are extremely sorry but we think something might have broken while you moved your website from staging site to the live site.

    We have tested it extensively on our test sites and it is working properly.

    If it is possible, please try and make the move again but this time – transfer the whole database and then use this script to update your DB tables with the new site address:
    https://interconnectit.com/products/search-and-replace-for-wordpress-databases/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hi Todd,

    Thanks for your reply.

    However, we are not able to move the site again because so many new meta title/description has been changed and updated.

    Is it possible to delete the plugin & all db and reinstall it? But I don’t want to lose and readd all the meta title/description that I updated, which is a lot.

    How should I do in this case? Please advise me step by step.

    Thank you

    Hello,

    Is there a possibility of using another Sitemap plugin and disabling Rank Math’s Sitemap module?

    That will keep your website’s sitemaps accessible to Google.

    After that, please create a new staging site from your current site and we will do the testing there.

    Can not risk your live server.

    Looking forward to helping you. Thank you.

    Hi,

    Is there a possibility of using another Sitemap plugin and disabling Rank Math’s Sitemap module?
    => Can you please suggest a pleasant sitemap plugin that can work well? For multi-lang site like me?

    Thanks.

    Hello,

    Assuming you are using WPML, can you please ask them which Sitemap plugin do they recommend?

    Looking forward to helping you. Thank you.

    Hello,

    1. I tried to deactivate all other plugins and the Sitemap issue still remains. So I guess this is the bug from plugin itself. No any other conflictions detected.

    2. After that, I tried to delete plugin and reinstall. However, the data is still there and of course the bug is there too.

    How can I delete everything related to this plugin RankMath? (All settings, data, database tables,etc. too).

    I want when I reinstall this plugin, it will be a totally fresh one.

    Please advise.

    Thanks.

    • This reply was modified 9 months ago by Jack.
    • This reply was modified 9 months ago by Jack.

    Hello,

    Please take a complete backup before uninstalling the plugin and removing all the data.

    Add the following code to your theme’s functions.php file and then uninstall the plugin, it will remove all the data and the entries related to Rank Math SEO plugin:
    add_filter( 'rank_math_clear_data_on_uninstall', '__return_true' );

    Looking forward to helping you. Thank you.

Viewing 15 replies - 1 through 15 (of 25 total)

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