Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
There is already an open case with this sensitive data added, so disapointed with rank math.. a lot of problems and they arent being solved
https://support.rankmath.com/ticket/schema-pro/
U can check the data here for some reason it the sensitive data section wont show up in this ticker
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have tried the credentials you have provided but they don’t seem to be working for me. Please check so we can help you further.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the follow up.
I was able to access your site. With the recent update, there are two modes in Rank math, easy mode and advanced mode. In the screen-cast I have attached I first enabled the Advanced mode. The issue with SEO options not showing up on your blog posts was because you had SEO metabox disabled under Rank math > Titles & Meta > Posts. I enabled that and everything seems fine.
I also disabled the option to show SEO score on your posts and saved your settings. Please check the screen-cast well and confirm it on your site if everything is well set now.
Looking forward to helping you. Thank you.
I just landed on a page and I can see a display problem,
Visit this page on mobile device.
https://andigarcia.com/andi-garcia/
Firs header is white, then display isn’t correctly structured.
For what i can see u disabled all plugins right?
Why? My website aint small i generate good traffic why did u disable plugins without telling me and then u didnt enable it back again?
Okey Michael big problem here, since u disabled all the plugins, i dont know which other change u made but it has affected the website display, elementor has its edit and website is showing other design, tell me exactly everything u did in the website.
Hello,
Thank you for contacting Rank Math today.
I have checked your site and everything seems to be fine.
I did my tests in troubleshooting mode with Rank math and Elementor enabled.I did add a default theme(2020) for troubleshooting purposes and only activated it with the healthcheck plugin so this shouldn’t have an effect on your site.
Looking forward to helping you. Thank you.
Mike, Please look at the recording, iv explained all the details in the header bar.
Need it fixed asap.
https://www.loom.com/share/04940685c33944bfa4bf4c4d24b08fa3
Is someone going to reply? First the problem with the SEO score covering half of the screen for a week nos this display problem. Sorry if im rude but i just cant believe all the problems rank math has given me.
Hello,
Thank you for the follow up.
I can’t seem to replicate the issue on my end. Check this screencast: https://www.loom.com/share/ae67857d568046c0b29cfccc117cbd56
Everything appears fine. Could you please clear your browser cache or test your site from an incognito browser and let us know if your issue is till there.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
