Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please make sure you have connected the website with your Rank Math account at WordPress Dashboard > Rank Math > Dashboard > Helps.
If it doesn’t work, it would appear your web server is blocking access to our API.
Please make sure to whitelist the IP 134.90.148.98 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
Once done, you can run the SEO Analysis once again.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
hello;
I contacted them, but in vain. please check the conversation in the sensitive data.
thank you
Hello
I’m having the same issue.
Tried to whitelist RankMath server’s IP and user agent but still not wortking.
Any other idea ?
Thabk for your great job.
Hi Oulad,
That’s a shame they couldn’t whitelist the IP. For now, you can use our online version of the tool here:
https://rankmath.com/tools/seo-analyzer/
Meanwhile, we are taking a closer look and we will get back to you if/when we have an update.
Appreciate your patience in the meantime.
Dear Todd, I encounter the same issue. Your IP and user agent are already whitelisted. Analysing tool was working very well until yesterday and it went down suddenly without any apparent reason.
Apparently a lot of users are experiencing the same. Don’t you think there’s a problem by your side?
Thank you for your job and your great plugin !
Regards, Stephane
Dear Todd;
I agree with @Stephane Guiraud… Something went wrong yesterday.
Have a nice day
Hi I have been having the same issue for 3 weeks with no solution only to discover . Guess what?
My site , i had put it on “Maintanance Mode”
Hi Prince, i think you’re talking about “Invalid server response” error message.
Wich is effectively the error message when you put a site in maintenance mode even on the online analyser RankMath tool. But in our case the error message is just “API error:” with no more details.
Hi @ouladalimohamed
Sorry for the issues. Our online analyzer tool uses the same checker API as the SEO Analysis inside the plugin. The tool on our site is able to check your site correctly, which suggests that the issue is not on our side.
We will need to take a closer look at the settings on your site and try some changes in the plugin code to find what is causing this issue. Please edit the first post on this ticket and include your WP & FTP logins in the designated Sensitive Data section.
If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead of the login details:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi @stephaneguiraud
Please create a new ticket and include your site URL, along with any other information you would like to share about the issue, and we will assist you.
Thank you. Looking forward to helping you.
I’m having the same issue. On the back office the analyse run to a “Erreur API: ” but it works on you online tool here.
What can i do please ?
Thanks
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This reply was modified 4 years ago by
Unwhite it.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
