Hello,
Thank you for contacting the support and we regret the inconvenience caused.
Could you confirm if you’re using a firewall? If yes, please whitelist this route and see if that fixes the issue: /wp-json/rankmath/v1/updateMeta
If the issue persists, please follow this guide and see if that helps:
https://rankmath.com/kb/meta-data-not-saving/
Let us know how that goes.
Thank you.
Hello,
I’ve tried everything, but still doesn’t work. But now I could see a difference. changing and saving the snippet works for simple pages that I created with Themebuilder with Elementor. Pages that I created separately with Elementor, it doesn’t work there. am i doing something wrong?
Hello,
It seems that you already marked this ticket as “Resolved”. Do you still need our assistance regarding this issue?
Looking forward to helping you.
Thank you.
Hello ,
I didn’t mark the ticket as solved. see my last reply to this. the problem is still there.
Hello,
We might need to take a closer look at the settings.
Please share the URL of the affected page and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Good day,
if you want me to give you temporary access, I need a contact email address.
Many greetings
Hello,
You can use the email address s******@r*********** to create the temporary login.
Looking forward to helping you.
Thank you.
Hello,
this is the temporary access, which should work for 3 days.
[moved to sensitive data section]
Best regards
Hello,
I’ve tried adding a test keyword to one of your pages, but it seems to be working fine. Please refer to the screencast attached in the sensitive data section.
Could you please confirm if the issue only happens on a specific page?
Looking forward to helping you.
Thank you.
Hello, the pages where it doesn’t work are:
https://www.madias.de (start), https://madias.de/products/blueteo/ (blueteo) and https://madias.de/products/greenoly-series/ (greenoly series). So all pages that were created normally and not with Elementor Themesbuilder.
Hello,
I logged into your website’s admin area and was able to replicate the issue. I noticed that you have an older version of the Rank Math PRO plugin installed. Could you share the email address you used to purchase the Rank Math PRO?
Please login to your website via FTP/cPanel and take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file contents here: https://wordpress.org/support/article/htaccess/
Here’s a guide that you can follow to edit the .htaccess file:
https://rankmath.com/kb/edit-htaccess/
Once done, clear your website, browser, and server’s cache (if any) and see if the issue gets fixed.
Let us know how that goes.
Thank you.
Hello,
I bought the pro version via email i***@m********
I changed the .htaccess file as described and also deleted the cache. Unfortunately, the modification of the snippet on the mentioned pages still does not work. Is this possibly due to the missing Rank-Math update? why isn’t it updated automatically?
Hello,
We would like to further check that but the temporary access you gave has now expired. Can you please extend it to another 3 days?
Please ensure that your Rank Math PRO is currently activated on your website, then update it to the latest version.
If the issue persists, do let us know and we will further troubleshoot this deeply.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
