Rank + RTNET SubSync (import)

  • After updating rank math, RTNET SubSync stopped working for me

    RTNET SubSync (it’s an integrator with an ordering accounting program) is there any option for it to work (I made it backed by one version, it didn’t help, it turned out to be a surprise after it was turned off.

    Through her to the broker did not pass the complete set of parameters, instead of 5 he got 4 and caused a mistake.)

    demo subsync: https://integratory.pl/produkt/subsyncwoocommerce-integrator-woocommerce-subiekt-nexo-pro-i-subiekt-gt/

    Import zamówień nie powiódł się: Błąd deserializacji odpowedzi serwera.Status: 500 InternalServerError, odpowiedź: <!DOCTYPE html>
    <html xmlns=”http://www.w3.org/1999/xhtml&#8221; lang=”pl-PL”>
    <meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″ />
    <meta name=”viewport” content=”width=device-width”>
    <meta name=’robots’ content=’noindex,follow’ />
    <title>WordPress › Błąd</title>
    <style type=”text/css”>
    html {
    background: #f1f1f1;
    body {
    background: #fff;
    color: #444;
    font-family: -apple-system, BlinkMacSystemFont, “Segoe UI”, Roboto, Oxygen-Sans, Ubuntu, Cantarell, “Helvetica Neue”, sans-serif;
    margin: 2em auto;
    padding: 1em 2em;
    max-width: 700px;
    -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.13);
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.13);
    h1 {
    border-bottom: 1px solid #dadada;
    clear: both;
    color: #666;
    font-size: 24px;
    margin: 30px 0 0 0;
    padding: 0;
    padding-bottom: 7px;
    #error-page {
    margin-top: 50px;
    #error-page p {
    font-size: 14px;
    line-height: 1.5;
    margin: 25px 0 20px;
    #error [There is an error in XML document (2, 2). [<html xmlns=’http://www.w3.org/1999/xhtml’&gt; was not expected.]].

Viewing 15 replies - 1 through 15 (of 26 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please share a step to step description that I can use to replicate this problem on your site?

    Looking forward to helping you. Thank you.


    I would like to attach a pdf file where I took photos


    Thanks for getting back to us.

    I have checked your products but it is still not quite clear what is not working on your site. Could you please share some screenshots or a screen recording via the sensitive data section so that we can check this further?

    We are looking forward to helping you. Thank you.

    I wrote that I can’t add photos – because I have all the instructions done – give me an email and I will send you a description of the problem –


    Thank you for contacting Rank Math today.

    I have shared my email address on the sensitive data section.

    Looking forward to helping you. Thank you.


    i have the same problem – can you please help?

    Piotr – did you resolve this problem?

    Mateusz – not yet – have you written to RTNET about this matter?

    for the time of export I turn off rank math – but I’m thinking about switching to Yoast SEO – because there is no problem

    Hi Piotr,

    The login link you provided no longer seems to work. Can you please extend the validity of send us a new link?

    We look forward to helping you.

    done – you can log in


    Can you please tell us the steps to reproduce the issue? It’s still not clear to us what’s not working when Rank Math plugin is active. You never mailed the steps to my colleague on the email he added in the Sensitive Data Section. You can add the steps to reproduce this issue in the Sensitive Data Section. It’s safe and it can only be accessed by our team.

    Looking forward to helping you. Thank you.

    http://www.glass24.pl/download/rank.pdf – steps


    It’s still not clear to me how to reproduce this issue. Can you give us a link to the page from where you are trying to import/download the orders? If you can record a video of the issue, it will help us understand the problem.

    Also, can you give us the error description? You can find it in the debug.log file.

    Looking forward to helping you. Thank you.

    Unfortunately, I have no way to record – I explained everything I could – please write what is not clear?

    Hi Piotr,

    Thanks for getting back to us.

    Could you please install the following free Chrome browser extension to help in recording the steps that you are taking to reproduce the problem:

    Nimbus Screenshot

    We are interested in finding out the page and steps that are causing this problem. Alternatively, you can list the steps we should take like so:

    1). Go to page x
    2). Click on button x
    3). Upload image into field x
    4). Expected outcome

    We are looking forward to helping you. Thank you.


    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 26 total)

The ticket ‘Rank + RTNET SubSync (import)’ is closed to new replies.