Hello,
Thank you for contacting Rank Math for help with the Rank Math metabox not showing in your post editor, and sorry for the inconvenience this issue has caused you.
To troubleshoot further, we’ll need to deactivate your plugins and theme. Please may you create a staging site so that we can safely deactivate plugins without affecting your visitors.
Looking forward to helping you.
The work is in progress for making the staging website when it will be completed will let you know.
Hello,
Sure, let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.
Looking forward to helping you.
Thank you.
Here are the following details of the staged website:
Kindly fix the issue as soon as possible and see to it that we don’t get this kind of issue in the future.
Hello,
We just noticed that you are currently using a Rank Math PRO plugin whereas you created this ticket using your Free account. Can you please share the email address you used to purchase the PRO subscription so we can verify it first?
As for your issue, we would like to further debug the issue and apply a solution.
Can you please share your FTP login in the sensitive data section?
Looking forward to helping you with this one.
Hello,
Sure, we’ll continue investigating the issue after providing the information.
In the meantime, if you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have shared the FTP login details and Email ID for verification of the purchase of the pro version. Kindly resolve the issue as soon as possible. As the need to start working on the website again.
Hello,
We would like to further debug this issue over your admin dashboard but it seems the access you shared is so limited at the moment.
Could you please elevate the access to the admin level so we can access some of the settings pages of the plugin?
We are looking forward to helping you.
Hi, we have given administrator access as well please check.
Following is the link:
Hello,
The link you shared will send us to a slack image file and we don’t have access to it.
The Wp-admin is still limited and we can’t access the affected pages.
Can you please verify from your end so we can troublesoot the issue?
Thank you.
We have given access but I can’t share the screenshot with you as you don’t have the option here to attach the image file. So please let me how can I attach the image here.
I have sent the image through email in the trailing mail kindly check and revert back accordingly
Hello,
Please clear the Cloudflare cache from your websites completely and then check the charset of your server is set correctly to UTF-8 because our regular expressions are failing on your website.
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
