Rank Math does not subtract well the credits used in AI

#288181
  • Resolved Emili Prades

    3 years, 3 months ago

    Rank Math free

    I’m starting to test the new AI feature.

    I did my first keyword query and went from 5 credits to 4, so far good.

    AI has not shown me any results in Questions and Links so I thought my keyword was too long for AI and did a second query with a shorter phrase, but my credits went from 4 to 2 so I lost a credit without using it.

    IA does not discount credits well.

Viewing 8 replies - 16 through 23 (of 23 total)
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  • Emili Prades

    3 years, 2 months ago

    Rank Math free

    I have relaunched a query as you indicate but it does not let me because the credits are left at zero. The two unused credits have not been restored.
    Yesterday you asked me what query I had launched, the last one is “kenwood cooking chef xl”, the other two I don’t remember because they were tests to know the tool.

    Emili Prades

    3 years, 2 months ago

    Rank Math free

    Hello,
    You told me yesterday that the two unused credits are still there.
    I have launched a new query as you indicate but IA does not allow it because the credits are still zero. The two unused credits have not been restored.
    Did you see the two images attached to the ticket where zero credits still appear?
    Yesterday you asked me what query I had launched, the last one is “kenwood cooking chef xl”, the other two I don’t remember because they were tests to know the tool.
    Hope you can solve it. Thanks.

    Emili Prades

    3 years, 2 months ago

    Rank Math free

    Hello,
    After waiting several days, I have not obtained any solution or answer to this problem. I understand that you have finally rejected giving a solution to this ticket?
    Greetings

    Miguel

    3 years, 2 months ago

    Hello,

    We have not rejected giving a solution for this ticket and our dev team is already aware of the situation and we’ll provide an update to our website and the way the Content AI credits are accounted but at the moment this has not yet been implemented.

    Thank you for your time and patience.

    Emili Prades

    3 years, 2 months ago

    Rank Math free

    Hi Miguel
    Thanks for your answer. I thought you had already given up on a solution. I will wait for the new update.
    Thanks for your time and regards.

    Miguel

    3 years, 2 months ago

    Hello,

    We never give up on our users, it was just taking longer to pinpoint the exact issue and we were in discussions with the dev team on how to proceed further.

    The needles are now aligned and we expect a fix for this in the near future.

    Don’t hesitate to get in touch if you have any other questions.

    Emili Prades

    3 years, 2 months ago

    Rank Math free

    With the last ticket the problem was solved.
    Thanks

    Reinelle

    3 years, 2 months ago

    Hello,

    Glad that this issue is already resolved.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 8 replies - 16 through 23 (of 23 total)
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The ticket ‘Rank Math does not subtract well the credits used in AI’ is closed to new replies.