Rank Math does not subtract well the credits used in AI

#288181
  • Resolved Emili Prades

    2 years, 5 months ago

    Rank Math free

    I’m starting to test the new AI feature.

    I did my first keyword query and went from 5 credits to 4, so far good.

    AI has not shown me any results in Questions and Links so I thought my keyword was too long for AI and did a second query with a shorter phrase, but my credits went from 4 to 2 so I lost a credit without using it.

    IA does not discount credits well.

Viewing 15 replies - 1 through 15 (of 23 total)
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  • Reinelle

    2 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Our Content AI will utilize one credit when you research for a new keyword and then store the researched data on your server. When a credit is used, our Content AI would analyze and provide you useful data such as:

    – Word count, link count, heading count, and media count based on what is currently ranking for the analyzed keyword
    – Relevant keywords to use, their Ad competition, CPC, and Search Volume
    – Related questions to answer and external links you can add to your content

    So, if you’re analyzing the same keyword once again on any post or page on your website, our Content AI will make use of the stored data without using any new credit.

    However, if you decide to get the latest recommendations for the same keyword, our Content AI will run through a new analysis, and for this new analysis, additional credit will be used.

    Here is a Knowledge Base article to help you understand how to use our Content AI and the credit usage:
    https://rankmath.com/kb/how-to-use-content-ai/

    If you need further assistance, please don’t hesitate to contact us.

    Thank you

    Emili Prades

    2 years, 5 months ago

    Rank Math free

    Hi Reinelle,
    First of all, thanks for her reply, but this is not my situation.

    I analyzed a keyword and my credits went from 5 to 4.
    As I did not like the result of the AI, I made a new query and my credits went from 4 to 2 (I lost two credits at the same time).

    After your answer I thought that you would not give me a solution because you assumed that I was wrong and I understand because I guess this is the usual thing. So I decided to let it be thinking that this was a plugin specific bug and it would not happen again.

    Today I started a new article and added the words “Kenwood cooking chef XL” in IA and my credits have gone from 2 to 0 again. As I did not like the result, I had decided to do a second search, but since it has returned to subtract two credits at the same time I have not been able to do it.

    Reinelle, I have been trying Rank Math for several days to become a PRO and it is not my intention to obtain credits that do not correspond to me, but this type of event is not a good experience. Please, if you have access to my data, review the queries I have made to IA, you will see three queries with a consumption of five credits.

    I do not even pretend that you return the unused credits to me, only that this problem is solved, because if I contract the PRO, I will have 25 credits but I will only be able to make 12 inquiries.

    Thanks and sorry if I have extended, but I need you to understand the problem.

    Excuse my English, I am using a translator.

    Greetings and good health

    Miguel

    2 years, 5 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Emili Prades

    2 years, 5 months ago

    Rank Math free

    Good morning Miguel,

    I have downloaded the application that you have indicated to give you temporary administrator access. But it asks me for a destination email account to generate the access link, can you provide me with the email address?

    Thanks

    Miguel

    2 years, 5 months ago

    Hello,

    Sure, please use our support email address s******@r***********

    Looking forward to helping you.

    Emili Prades

    2 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    2 years, 5 months ago

    Hello,

    Thank you for that information.

    We’ve tried logging in to your site, but it seems that there’s a firewall preventing us from accessing your site. I’ve attached a screenshot in the sensitive data section.

    Please disable the firewall or you can whitelist/open access to countries India, Portugal, and the Philippines to investigate this issue on your site.

    Looking forward to helping you.

    Thank you.

    Emili Prades

    2 years, 5 months ago

    Rank Math free

    Hello,
    I have just given access in my hosting to the three countries that you indicate to me. You should now be able to access.

    Thanks

    Prabhat

    2 years, 5 months ago

    Rank Math agency

    Hello,

    I tried to login into your website’s admin area but the access was still blocked.

    You can have a look at the screenshot in the sensitive data section of this ticket.

    Please verify the situation and let us know so that we can investigate further.

    Looking forward to helping you.

    Thank you.

    Emili Prades

    2 years, 5 months ago

    Rank Math free

    Can you tell me from which country you connect?

    Prabhat

    2 years, 5 months ago

    Rank Math agency

    Hello,

    I’m trying to access the website from India.

    Looking forward to helping you.

    Thank you.

    Emili Prades

    2 years, 5 months ago

    Rank Math free

    It’s weird, I just checked and I have access from India enabled.
    I copy the temporary URL back to the confidential data screen in case the other one has an error.
    Tell me how you doing.

    Prabhat

    2 years, 5 months ago

    Rank Math agency

    Hello,

    Upon checking your account, I found that only 3 out of the 5 Credits are being used.

    I was able to login into your website’s admin area and I’ve reconnected your Rank Math account from Rank Math > Dashboard > Help.

    You should be able to use 2 more credits now. The credits would be updated on your dashboard upon researching a keyword.

    Could you please let us know which keyword were you researching so that we can check it on our end?

    Looking forward to hearing back from you.

    Thank you.

    Emili Prades

    2 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Emili Prades

    2 years, 5 months ago

    Rank Math free

    Where have you seen that there are two credits left?
    If I access the entry I’m working on, it puts 0 credits.
    I am attaching a link to the image on the confidential data screen.
    You can see it yourself and access the draft entry.

Viewing 15 replies - 1 through 15 (of 23 total)
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The ticket ‘Rank Math does not subtract well the credits used in AI’ is closed to new replies.