RANK MATH AND ONESIGNAL PLUGIN NOT COMPATIBLE ON WP V5.xx

  • Hello greetings, For long now, i have been using Classic Editor wordpress plugin, today this morning i try to use wordpress v5.2 without classic editor plugin, i found out that OneSignal plugin is conflicting with Rank Math Seo Plugin, it is making me not able to edit my meta descriptions or add focus keywords. here is an old ticket:

    support.rankmath.com/ticket/rank-math-and-onesignal-plugin-not-compatible-on-wp-v5-2/

    I have contacted my theme developer, they did not responsed to my email, and they have not updated the theme for the pasts 8months now, please i need help to fix it on my own, so that i can use RankMath Seo Block Editor.

    Thanks.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting Rank Math today.

    The theme seems to have been the problem in your last ticket. I would recommend you try out a different theme and check if the issue still persists.

    Looking forward to helping you.

    ​​​​​​

    i have tried other themes and is working well

    Hi There,

    That’s quite odd as I can’t replicate this on my end.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello i Have Added the Login Details….

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    It looks like you have not share a username for the account you created for us. Please check the sensitive data section and update the credentials so that we can check this issue for you.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Noble,

    Thanks for the reply.

    Unfortunately it looks like the issue is still related to your theme. I have just performed a test by running Rank Math + One signal + Twenty Nineteen theme using the classic editor and everything worked perfectly.

    If you are unable to get some help from the theme author, I can suggest that you seek the help of a freelance developer to fix the conflict.

    I hope this info helps. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    okthanks

    Hi Noble,

    We are glad to be of help.

    You have to contact your theme provider with further assistance on this issue.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘RANK MATH AND ONESIGNAL PLUGIN NOT COMPATIBLE ON WP V5.xx’ is closed to new replies.