Hello,
We have converted your previous content AI to our new Content AI 2.0, and these Content AI credits will renew monthly until your subscription expires.
You can check your subscriptions here: https://rankmath.com/my-account/subscriptions/
Do note that it is a continuation of your Content credit plan and will only be charged yearly. With which it will renew on May 14, 2024, but we have bumped you to a higher plan, free of charge, for being a loyal customer.
You can check your the credits from here:Â https://rankmath.com/my-account/websites/
Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward:Â
https://rankmath.com/kb/content-ai-plans-and-credits/
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Princess,
Oh wow! That’s extremely generous and I’m very grateful for RankMath’s generosity!
Thank you very much. I appreciate this!!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Princess,
I just realized there’s a problem with this new setup. It limits me to the equivalent (to the subscription I purchased) of being able to use only 10 credits per month.
Where as with the credits that I had before I was able to use as many as I paid for as needed.
If I need to use more than 10 equivalent credits to my last set of purchased credits I need to wait until the next month??
And if so, how do I revert back to the remaining credits (50, just used 10 of the 60 I had before this change) that I had remaining?
Hello,
We have added the remaining credits that are valid for this month only. Please use them.
There is no option to go back to the previous plan because we have discontinued them.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
