Purchased Content AI Credits

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Please make sure that you are using the latest version of our plugin: https://rankmath.com/changelog/

After that, please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.

After that, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Let us know how that goes. Looking forward to helping you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Kindly confirm you can see the correct number of credits you have left from here: http://rankmath.com/my-account/websites.

We are looking forward to helping you resolve this.

Thanks.