Purchased Content AI Credits

#635494
  • Resolved D Shannon
    Rank Math free

    Hi,

    Having a problem again with disappearing credits. Approximately 60 remaining credits are no longer showing/available in my account. Can someone please assist?

    Thanks

Viewing 15 replies - 1 through 15 (of 21 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please make sure that you are using the latest version of our plugin: https://rankmath.com/changelog/

    After that, please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.

    After that, head over to WordPress Dashboard β†’ Rank Math β†’ General Settings β†’ Content AI and refresh the credits. Here’s a screenshot for reference:

    Let us know how that goes. Looking forward to helping you.

    Hi Jaideep,

    After following those steps my credits are still at 0. What do I need to do next?

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Princess,

    You now have access.

    Hello,

    We are unable to login using the link you provided. Can you please recheck?

    Ok going to resend the link.

    Please recheck the link.

    Hello,

    Kindly confirm you can see the correct number of credits you have left from here: http://rankmath.com/my-account/websites.

    We are looking forward to helping you resolve this.

    Thanks.

    No, all my credits have been wiped out from my Rankmath dashboard as well. It currently shows 0/0.

    D Shannon
    Rank Math free

    Hello,

    Are there any updates on the missing credits from my account? Would like to resume using my AI content credits.

    Also can you check my other email address to see if they were assigned there? My login credentials are not working for my other email account as well.

    Thanks

    Hello,

    It looks like you removed the login link. Can you please share that again so we can check and fix the issue for you? It looks like your account was not migrated to the new plans but we need to login to your account to find out why.

    Looking forward to hearing back from you.

    D Shannon
    Rank Math free

    I just replaced the link. Its good for 24 hours after clicking on it. Hopefully this problem can be corrected within that time frame.

    Hello,

    We are so sorry for the delay. We have fixed the issue so you can check it now.

    Please let us know if you need help with anything else.

    D Shannon
    Rank Math free

    Uzair,

    Thanks for the update. The credits provided are way more than the 60-65 credits I should have remaining. Did you enroll my account into one of the plans?

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 21 total)

The ticket ‘Purchased Content AI Credits’ is closed to new replies.