Yes, I confirm that my account is properly connected to Google Analytics
I also confirm that this email has been properly registered for this account
I would also like to add that I am a webmaster and I have used RankMath to connect various sites.
I had no problem setting them up and connecting, everything was fine
This problem is only for this site.
Yes
I am absolutely sure that the answer to both of your questions is yes
Hello,
Thank you for the update, and apologies for the delay.
I’ve already passed this to our development team for further investigation and will get back to you shortly.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
We would really appreciate your kind patience regarding this matter.
Looking forward to helping you.
Thank you.
Hello,
Thanks for getting back to us.
You are showing your Analytics page on your video but in the Free version of Rank Math, we only import data from Google Search Console.
Could you please make sure that you have the correct property and version of your website verified in GSC under the Gmail account you are using to connect to Rank Math?
If possible, please share a screenshot of the properties you have verified under that email address in the sensitive data section.
Looking forward o hearing back from you.
Hello,
Thanks for getting back to us.
Upon consulting with our dev team we would like you to completely remove Rank Math from your Google account by going here: https://myaccount.google.com/permissions
Then proceed to completely reconnect your account from scratch by going to WordPress Dashboard > Rank Math > General Settings > Analytics.
Let us know if that helps fix the issue.
I did it again and got no results
The problem still persists
Do you need me to provide you with your Gmail account login information to check this out ??
Hello,
Thanks for getting back to us.
Could you please provide that information to the email s******@r*********** so we can try to verify the situation in further detail?
Let us know when you have sent the email so we can check it ASAP.
Looking forward to helping you.
I sent the email to the address you mentioned with the subject “Problem connecting to Console Search and Google Analytics”
Hello,
Thanks for getting back to us.
The information you sent in the email is what is already provided in the sensitive data section in this ticket.
You offered to share the Gmail information so we can try and debug the situation further but never sent that information via email.
If you could please provide that to the email in my previous reply so we could debug this we would really appreciate it.
Looking forward to hearing back from you.
Forgive my mistake
Login information was resent in your previous email reply
Hello,
Unfortunately, this seems to be an edge case and we cannot find the root cause. We will be checking this more thoroughly and once we have an update – we will let you know.
OK
thank you
I am waiting for this operation
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
