Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
We’re unable to replicate this issue on our end. Could you please check again if the issue is still happening with Rank Math deactivated? No worries, your settings are still saved in your website’s database.
Looking forward to helping you.
Thank you.
Hi,
The issue seems to happen every time we upload an image or change something within the category. This works fine when Rankmath isn’t active. Our developers have looked at it and they concluded it has something to do with Rankmath, but they don’t know what exactly. Please have a look.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi,
For creating a new account, which e-mailaddress can I use for that?
Hello,
You can use s******@r*********** email address and use any first/last name.
Once done, please share the login information in the sensitive data section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I added the sensitive data, please have a look
Hello,
Could you please share the login details in the sensitive data section instead? Not all of the support staff have access to our support email.
It is completely secure, and only our support staff has access to that section.
Thank you.
I can’t add a new user with the same e-mailaddress. Please check the email that was send with the activation link.
Our webshop was uploading a random picture. As a result, the page returned a 404 error. As it turned out, the Permalink settings to all message names were changed. How is it possible that uploading an image results in changing bővebben Permalinks?
Hi Rankmath,
Any update about this?
Thank you
Hello,
We have been trying to find the email with the login credentials but we can’t find it.
Could you please send it again or clarify from what email address this has been sent?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I updated the sensitive section, please have a look now.
Hello,
I checked and wasn’t able to replicate the issue on your site. I uploaded an image and also made and saved changes to your product and post category but the permalink structure wasn’t affected.
Can you please record a screencast while replicating the issue and share it with us? You can use a tool like https://loom.com to record and share the screencast.
Looking forward to helping you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
