Hello,
Can you please point out where that “dropdown” is so we can check the IP information?
Please note that most support staff here are using dynamic IPs, so even if we manage to whitelist one particular IP now when we get back to the ticket our IP might already have changed.
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Unfortunately, we still can’t access the staging site’s admin dashboard as this seems to be a firewall issue on our end. Please refer to my video screencast in the sensitive data section.
Also, our other support folks from India can’t access it as well. Please refer to the screenshot below:
Looking forward to helping you on this one.
Hi I’m not sure what the problem is there, but since you can now get into the dashboard, why don’t you look at the live site I don’t go on the site between 10pm – 6-30am UK time, so perhaps you could look at it then?
Kind regards
Andy
Hello,
We are still not able to log in to either your live site or the staging site.
You can share the direct login credentials of your site so we can check this further.
Looking forward to helping you.
Could you send me your i.p address in the sensitive area and I will see if I can add it to a white list that should let you through?
Kind regards
Andrew
Hello,
Our team is distributed and uses dynamic IP addresses, so by the time we log in again the IP would be different and need to be whitelisted again.
We don’t recommend disabling the security features on the live website, but you can disable this on the staging website so that we can access it and provide further insights.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
