Issue with sitemap blank page

#450790
Viewing 10 replies - 16 through 25 (of 25 total)
  • Josip
    Rank Math free

    Hi,

    Thank you for article.
    I add a new property like in before agent article, but why I get again status “Couldn’t fetch”
    Pls check sensitive data for screenshot.

    Hello,

    This is because all your sitemap variations are still not forwarding to a final variation. Please refer to this screenshot: https://i.rankmath.com/3h3VrM

    Please contact your hosting provider and share this guide as they can help you redirect the sitemap versions:
    https://rankmath.com/kb/couldnt-fetch-error-google-search-console/#num-5-4-redirect-all-three-other-versions-to-your-preferred-variation

    Looking forward to helping you.

    Josip
    Rank Math free

    I create a brand new Google Search Console to NOT USE WWW.
    I also submit on Google Search Console to be domain.com
    I DONT SETUP LIKE THIS http://www.domain.com, pls check again my screenshot in sensitive data, you will see that I submit without WWW as my perifered way is domain.com

    Hello,

    Yes, we understand, but in order for that to work, you need to redirect the www version to the non-www which currently, isn’t possible so you need to set it on over your server configuration.

    If you prefer, please share your FTP so we can try setting up the redirection.

    Looking forward to helping you.

    Josip
    Rank Math free

    Can you pls share what exact I need to change in my website configuration? to make that redirection to non www?

    Hello,

    You can try editing .htaccess file to set redirection for WWW version to non-WWW version of your URL.

    Please try following the URL I’ve shared below to learn how you can set redirection:
    https://rankmath.com/kb/how-to-redirect-www-urls-to-non-www/

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Josip
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We can confirm that your www version of your website is now redirecting to non-www. Please clear your website cache including any server-level caching services and try submitting it to Google once more.

    If the issue persists, let us know and we will deeply debug this issue on our end.

    We are looking forward to hearing back from you.

    Thank you.

    Josip
    Rank Math free

    Hi

    I cleared website cache and Cloudflare cache, after that I submitted sitemap again, but the same issue happen again 🙁

    Anas
    Rank Math business

    Hello,

    The sitemap is still not redirected to a final variation, you can check that the www version of the sitemap is returning a blank page.

    Even if you have verified the non-www property in the Search Console, the www versions should redirect to the non-www version to avoid www canonicalization.

    I’ll suggest you get in touch with your web host again and ask them to redirect the sitemap variations to a final version.

    If the issue persists, please add the correct login details in the sensitive data section, the login credentials in the sensitive data section are not working.

    Also add the FTP login details in the sensitive data section.

    We look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 16 through 25 (of 25 total)

The ticket ‘Issue with sitemap blank page’ is closed to new replies.