Hi,
unfortunately, the new feed has still rejected all products, same warnng. I have added the csvs in the sensitive data. The first one is with all products where the warning is regarding the failed image, then there are 4 other warnings for 2 products, one being 2no price” even though there is a price set, and the other product is a draft product, how come Google is picking up on it since it is a draft??
Hello,
I don’t see any issue with the data added by Rank Math on your Product pages. Just to confirm Rank Math is causing this, can you please deactivate the Rank Math and submit the Products to GMC?
Looking forward to helping you.
We have deleted the feed again, deactivated Rank Math and now waiting for Google to create another feed…
While waiting, I have a question regardng htaccess:
In our main htaccess, we have this
Options -Indexes
and in /wp-content we have another htaccess with this
<FilesMatch \.php$>
Require all denied
</FilesMatch>
But these should not prevent/disable Google to access our images in any way, should they?
Hello,
I don’t believe these would be affecting your feeds.
The rule Options -Indexes actually meant to be written as Options All -Indexes controls whether or not directory views are enabled.
On the other hand, the filesmatch directive –
<FilesMatch \.php$>
Require all denied
</FilesMatch>
Will only deny files that are according to your set regex, in this case, php files.
If you want to try and change the options, you can change Options - indexes to Options All which enables all features to see if it makes any difference.
Hope this helps you.
Hi,
I just wanted to give a feedback: With Rank Math deactivated, Google is crawling the products and does not give us errors about the image any longer…we still don’t have all products approved yet because the crawling is still taking time, but already 462 products(85 %)have been approved. So Rank Math seems to be the issue for the product images…the plugin seems to add the wrong links for the product images, instead of the image url it is sending the product url…
Hello,
Can you please add your site’s admin access in the Sensitive Data Section so we can check the products on your site with/without the Rank Math plugin?
Also, were you using any other SEO plugin before installing Rank Math?
Looking forward to helping you.
Hi,
we would prefer not to give admin access. What do you need screenshots of?
No, the site is new and we never used anything before Rank Math.
Hello,
We checked on our test installs and we do not see the issues that you described.
We will need a screenshot of your settings/schema settings/final Schema code, and a screenshot of the specific error messages you are seeing in the Merchant Center.
Thank you.
Hi,
I have exactly the same problem on three e-commerce websites. I follow the problem of Nina.
Thank you for your involvement.
Well, as per your request we don’t have Rank Math activated currently, so we are NOT geetting the errors on Google Merchant Center. But I had provided multiple screenshots of the errors when it was still activated, further up in the thread.
Regarding our Rank Math settings: Again, we do not have it activated currently, but we did not change anything from the default settings for Rich Snippets and Schema. For products, the “Woocommerce product” schema was activated. Nothing else.
And Google could not access any of our images when Rank Math was activated; we also noticed that the image link that Rank Math provided was actually the product link not the product image link.
Hello,
The screenshots shared in the sensitive data section are not working. They seem to have been deleted.
Can you please share the screenshots again? It would be great if you can share a translated version since it is hard to know the error when it is not in a language you speak.
The scrrenshots were purposelly only available for a few days and deleted after. Like mentioned in several of the older posts in this thread, we were getting this error message in Merchant Center for ALL of our products: Processing failed (image_link, additional_image_link)
https://support.google.com/merchants/answer/6240184?hl=en
But all photos were/are correct, and now where Rank Math is deactivated,Google can access them.
Hello,
It will be hard to find the problem without seeing it live but we will see what we can do.
In the meantime, please do not hesitate to open a new ticket if you need our help with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
