Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
I hope this helps. Looking forward to helping you.
I have tried disabling my firewall and that does nothing. The custom title still won’t save.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
How do I back up my site?
Hello,
You can backup using this plugin: https://wordpress.org/plugins/updraftplus/ or it would be better if you ask your web host to take a backup.
Please also add the WordPress login URL, Username in the sensitive data section.
We really look forward to helping you.
Hello,
Thanks for getting back.
We will also need the login URL and password to log into your site. Please share the login URL of your site and password in the sensitive data section so we can check and assist you further.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You seem to have forgotten to add the Username/Password.
Please add the credentials in the sensitive data section.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
The login is there, just the username was not.
Hello,
Thank you for that information.
I’ve tried modifying the title from one of your posts, and it seems that it is saving properly. I have attached a screencast in the sensitive data section.
Could you please share if there’s an affected post/page so we can replicate it on our end as well?
Looking forward to helping you.
Thank you.
Most of them don’t work correctly. Sometimes they’ll save, but then when I go back into the page to do more editing, it will blank out the title and I will have to enter it again, or add a space to make the %<title>% stuff work again.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
