Hello,
We tested the situation and noticed that this is caused by some sort of plugin/theme conflict as with only Rank Math enabled the route is being called and the keyword updated on the page correctly.
Because of this, we recommend following this article to identify the plugin or theme that is causing this issue: https://rankmath.com/kb/check-plugin-conflicts/
If you discover this to be caused by the security plugin you have, for example, you can get in touch with the relevant support team and ask why this route is being blocked on the website.
Don’t hesitate to get in touch if you have any other questions.
Don’t see your reply to my last note…….of info and access. Alan
Hello,
We have replied here: https://support.rankmath.com/ticket/getting-rm-to-work/page/2/?view=all#post-345032
However, that was posted on the second page of the ticket and that might explain why you have missed it.
Please check that URL directly to see our reply about this situation.
Thank you.
Here is the requested FTP access…. and thanks for trying to get this fixed….soooo frustrating to have an almost functional product……. Alan
FTP name is r*******@p************* PW is 1$n%53b*p6fd RTP hostname is pureliving.com
Port 21……. Thanks again! hope you can get this working without bringing the site down :)….
Hello,
We don’t require FTP access, as we already indicated that this is caused by a plugin conflict on your website.
Due to the sheer number of plugins, we can’t test them all so we recommend you follow the article we mentioned (https://rankmath.com/kb/check-plugin-conflicts/) and take note of the plugin causing this issue.
Don’t hesitate to get in touch if you have any other questions.
I’m confused … I gave you ftp access and so far I don’t see any solutions ??? Your assistance please. Alan
I sent the FTP info per your earlier request… I’ll keep plugging away on this however don’t you have a list of some of the offending plugins ??
Hello,
The plugin causing this issue on your website is the “WooCommerce Stripe Gateway” and that is preventing our REST API routes from being called correctly.
We recommend getting in touch with the relevant support team and asking for further assistance with this situation.
Don’t hesitate to get in touch if you have any other questions.
Jeremy,
I sent you the ftp info… any update ? thanks, Alan
Hello,
Please follow the instructions we mentioned in the previous reply and get in touch with the plugin developers of the plugin we identified to be causing this conflict on your website.
This is preventing the API routes from our plugin to be called correctly.
We already have FTP access but we don’t require it as we already instructed you on the next steps.
Don’t hesitate to get in touch if you have any other questions.
Jeremy,
Did you get the ftp information I sent twice ? Any updates ?
Hello,
Thank you for your patience.
It seems that you have missed my colleague’s reply above. Here’s the link for more details of the plugin conflict issue:
https://support.rankmath.com/ticket/getting-rm-to-work/page/2/?view=all#post-347088
I hope that helps.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems that you have missed my colleague’s reply above.
https://support.rankmath.com/ticket/getting-rm-to-work/page/2/?view=all#post-347088
Please get in touch with the WooCommerce Stripe Gateway plugin support and inform them about the issue.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
