Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
If the changes are not saving while using Rank Math, please check if you have any firewall as there are chances that it will prevent saving the data.
Here’s a link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
Meanwhile, the ‘We detected new post type(s)‘ notice from Rank Math will show whenever Rank Math detects a new post type on your website.
You can dismiss the notice if you have already configured your post types. If it’s still showing, please follow these steps:
https://rankmath.com/kb/new-post-type-detected/#dismissing-the-notice
I hope that helps.
Thank you.
as another interesting finding RM is working on the plug in CM tooltip glossary without issue… I suspect it’s a simple setting., using AVADA theme….. Your assistance please.
Hello,
Please check if you are using a Firewall, as there are chances that it will prevent saving the data.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
Please also clear your browser cache and cookies, and you should be able to update the focus keywords and see changes in your SEO Score.
I hope this helps. Looking forward to helping you.
Thank you.
Azib,
Curiously RM works in WOO, the dictionary, pages BUT not in posts ?? Not a firewall issue your thoughts please.
Alan
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
What email do you want me to insert in to the temporary access form ?
Hello,
Thank you for your patience.
Please use s******@r*********** email address and use any first/last name.
Once done, please share here the login details to investigate this issue further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was able to check that the route we use to save the meta data: /wp-json/rankmath/v1/updateMeta is giving a 404 error which indicates your security software is blocking the request on your website.
Could you please get in touch with your host and ask them to whitelist this route: wp-json/rankmath/v1/updateMeta?
Looking forward to helping you. Thank you.
Finally got access to wordfence however it wants a URL and will not whitelist the route you suggest….. wp-json/rankmath/v1/updateMeta Thoughts……
This is from the hosting firm……..
Thank you for the update, Alan.
The Pureliving.com website does not have the Wordfence plugin installed. As far as I could see, the following URL on the website returns 404 error:
https://pureliving.com/wp-json/rankmath/v1/updateMeta?
which is not caused by a restriction on the website. The 404 error means that the content is not located on the website. Please contact the website’s developer or the plugin vendor so they could assist you further with this.
Note that we do not restrict connections on our servers.
Hello,
Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/
You can follow this guide to edit the .htaccess file:
https://rankmath.com/kb/edit-htaccess/
If the issue persists, please provide a new login link and also share the FTP login details in the sensitive data section.
We look forward to helping you.
No way is the .htaccess file even remotely similar to the one on my current side. Yes I looked at the suggested default……
I’m going to give you, RM, access again and perhaps you can make heads or tails of what really needs to be done.
thanks again,
Alan
Hello,
I apologize for the issue. When our API file is throwing a 404, there must be an incorrect configuration with its route so we need to troubleshoot this by reverting your .htaccess to the default configuration as suggested by my colleague.
Please attempt to use the default .htaccess and see if the issue is resolved. If you prefer, you may share your FTP so we can further troubleshoot it from our end.
Looking forward to helping you on this one.
Jeremy,
My host says your throwing a 403 not 404….. I gave you access via the temp administer level for the next 6 days…. That should give you access, yes ?
Alan
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
