“Focus Keyword & Snippet” cannot be edited

#271284
  • Hi,

    We were setting up our new website and found that all the “Focus Keyword” and Snippet cannot be edited. By following your troubleshooting guide(

    ), we thought that there’re some conflicts between Rank Math SEO and a payment plugin called “newebpay” (

    ).

    We have also contacted the developer with no response yet, so could you help us to figure out & fix what’s causing this?

    Thanks.

Viewing 5 replies - 16 through 20 (of 20 total)
  • Hello,

    The login credentials don’t seem to work anymore as every time we login we get the message that we are not allowed to access the page.

    We already have the hosts file edited and ready to access the website so that is not the case, this is a different situation and it might be related to the permissions you have set up for our user.

    Please verify the same and if possible include FTP credentials so we can make some changes to the plugin files if necessary to fix the situation.

    Looking forward to hearing back from you.

    Hello,

    We’ve extend the login credentials till Nov. 3rd.
    Please use the same username and PW to login.

    Have a nice day and thank you!

    Hello,

    Unfortunately, there’s nothing we can do from our side to fix the situation since the error is happening with the connection between WooCommerce and that plugin.

    The error message you see about the database table is just a notice and the table is now created so this is a non-issue at the moment.

    We would recommend getting in touch with the plugin developer as they are the only ones that will be able to correct the issue and make sure the function is not returning an error.

    Don’t hesitate to get in touch if you have any other questions.

    Hi,

    So sad to hear about this; however, we’re still very grateful for your kindly help!
    Hope that they will fix this problem soon in the future.

    Best wishes and thank you again.

    Hello,

    Hope the situation gets resolved fairly soon.

    In the meantime, if there’s anything else we can assist you with don’t hesitate to open a new support ticket.

    We are here to help!

Viewing 5 replies - 16 through 20 (of 20 total)

The ticket ‘“Focus Keyword & Snippet” cannot be edited’ is closed to new replies.