Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Could you please further explain the issue in detail? Are you not able to enter details in the keyword field and snippet editor? Or, do all the changes you made aren’t being saved?
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi,
Could you please further explain the issue in detail? Are you not able to enter details in the keyword field and snippet editor? Or, do all the changes you made aren’t being saved?
>>> All the changes we made are not being saved, such as adding new Focus Keywords, editing Focus Keywords, or editing Snippet.
Thank you!
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The Login URL you shared doesn’t seem to work. I also tried changing the host into the IP you indicated and it also won’t work as you can see in the screenshot I shared in the Sensitive Data section.
Could you please check?
Also, for initial troubleshooting, please follow this guide: https://rankmath.com/kb/meta-data-not-saving/
See if this helps you fix the issue.
Looking forward to helping you with this one.
Hi,
We have checked the Login URL and found it worked fine if you change the host.
Would you please change your host before login as our screenshot shared in the Sensitive Data section?
Also, we followed the initial troubleshooting guide and it looked like there’s no JavaScript-related Errors, Firewall Blocked Access issues, or Cloudflare issues.
We have no ideas where and why these two plugins have conflict, please help us to solve this problem. 🙁
Thank you.
Hello,
I’m sorry but the login URL still won’t work on my end. Please refer to my video screencast. I tried accessing the IP first then the login URL and then changed the host again but still no luck.
Could you please check if you have geoblocking in your server?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Unfortunately, we don’t we can’t configure this on our end with our current system.
I tried logging in using the username and password you provided instead but it also doesn’t work. https://i.rankmath.com/SypJGB
Could you please further check it so we can continue debugging the issue?
Looking forward to helping you on this one.
Hi,
Could you please let us know what do you mean by “I tried logging in using the username and password you provided instead but it also doesn’t work.”?
Does that means even though you changed the hosts using our method in the video, yet still couldn’t login? Or you just changed the IP within URL?
We don’t have geoblocking or other restriction in our server; however, this new website is not published yet, and that’s the reason why you must change hosts first to login (in case you’re misled to our old website through the URL).
No matter you directly go to the link or using username and password, everyone must edit the hosts, or you may be led to our old website.
Also, we’ve added some information in Sensitive Data, could you please help to take a look?
Thank you for your time and all the support above!
Hello,
With the plugin you mentioned enabled, the route that we use to update the metadata throws a 500 error which usually indicates a server issue.
Please check the server log for more information on the error and what exactly is causing the route to fail.
The route used for this is the following: https://yourdomain.com/wp-json/rankmath/v1/updateMeta?_locale=user
When you have more information if the error points to Rank Math please share the exact error message with us so we can debug the situation further.
Thank you.
Hi,
Thank you for letting us know about the 500 error.
We will reach out to our IT team and get back to you soon once if they confirm what exactly is causing the route to fail.
Many thanks.
Hello,
You’re welcome, and let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further with anything else.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
After we checked the error log, it seemed that our “Table ‘XXXXXXXXX.wp_rank_math_analytics_objects ” disappeared.
We also tried the following methods and still found it didn’t work.
(↑ video in sensitive data)
There is our error log in sensitive data which recorded what happened when we tried to update the keywords(and failed), could you please take a look and see if there’s any way to fix this problem? Thank you.
