Fatal critical error after update rank math in wordpress

#133914
  • Hello

    I had to disable your plugin with many config after

    Appear fatal error caus of update

    Error Details
    =============
    An error of type E_ERROR was caused in line 23 of the file /home2/persiaw5/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php. Error message: Uncaught Error: Class ‘RankMath\Analytics\Data_Fetcher’ not found in /home2/persiaw5/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php:23
    Stack trace:
    #0 /home2/persiaw5/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php(75): rank_math_1_0_49_enable_new_analytics_module()
    #1 /home2/persiaw5/public_html/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(89): include(‘/home2/p

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    I wanted to add that please ensure you are using the latest version of Rank Math:
    https://rankmath.com/changelog/

    If that doesn’t work, please confirm which version of PHP you are running by going to WP > Tools > Site Health > Info.

    We look forward to hearing back from you.

    Hi

    Current plugin: Rank Math SEO (version 1.0.56.1)
    PHP version 7.3.25

    Hello,

    Thank you for keeping in touch with us.

    Can you please share your admin login so that we can conduct a deeper check on your settings and find what’s causing this error? You may follow the instructions my colleague provided in the first reply.

    We are looking forward to helping you. Thank you.

    Good evening,

    I have exactly the same problem, I followed all the manipulations you listed in this topic but unfortunately Rank Math shows me the fatal error each time. For the moment it is disabled via FTP but I would like to put it back as soon as possible.
    The fatal error is caused only in the admin, the front works.

    Can you help us?

    With kind regards,

    Hello @alexisfontana

    Can you also share your PHP version and your Rank Math version as well? You may check it also here: WP Dashboard > Tools > Site Health > Info.

    If you don’t like showing your information publicly, we can create a separate ticket for you. Just let me know.

    We are looking forward to helping you.

    Hi,

    PHP 7.3.23
    Rank Math 1.0.56.1

    Thanks !

    Hello,

    @Alexis I’ve created a separate ticket for you in this link, and already replied there.

    Thank you, and looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Fatal critical error after update rank math in wordpress’ is closed to new replies.