Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve created a separate ticket for you to further investigate this issue on your website.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for following up.
I’ve successfully installed Rank Math without the fatal critical error on your website.
It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.
I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.
Thank you for your prompt return. Following your message, do I have to perform an action in the database tables?
With kind regards,
Hello,
Thank you for the follow-up.
No need to perform actions in the database tables. You’re all set now.
I hope that helps. Could you confirm if this issue is already resolved and we can close the ticket?
Thank you, and looking forward to your update.
I confirm that the problem is solved.
Yours sincerely,
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
