Hi,
We would love to help you with that.
We checked your website on the real-time SDTT here and we do not see any errors/issues:
https://search.google.com/structured-data/testing-tool
It is likely that the reported issue is old and you just started noticing it in Google Search Console. It doesn’t exist right now.
With that said, please note that Google has discontinued using the Self-serving Review Schema.
https://webmasters.googleblog.com/2019/09/making-review-rich-results-more-helpful.html
The schema in your screenshot is not likely to have generated from Rank Math because we removed that schema type a few months ago.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi,
We have done a lil bit of patch work by switching the schema support off, entirely from the dashboard.
As soon as I switch the Schema Support on, even though there is no schema selected from the list of schemas, articles get Review schema added by themselves.
I even cleaned import from the previous schema plugin, but for some reason the problem continues to persist.
(summary) Have done following things since I raised a ticket:
– Switched Schema off from the Dashboard.
– Cleaned import from previous plugin.
– Cleared cache, just in case there is a problem.
What should I do next?
I need to use the schema functionality.
Looking forward to your response.
I am aware that the self serving review schema has been discontinued.
I dont want it to be working, I just want it removed without meddling with the code.
Regards
Hello,
I am not being able to find the error, not with Google Structured Data Testing Tool nor with a Chrome extension I use. Did you manage to solve it?
If not, we might need to take a closer look at the settings, since we can’t find any error now. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hey,
I have turned the schema on from the dashboard and I think you can see the error now.
You can access the same URL added in the sensitive data section.
You can then check the error on structure data testing tool.
I ll try getting authorization for the login credentials for rankmath team to use.
Regards
Hi any updates on this would be appreciated.
I am working on a deadline and need a solution ASAP.
Best.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We would love to take a closer look at your issue. Please include your WP logins in the sensitive section as shown.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have shared the login credentials.
Please do share whatever the fix is applied. We have another domain with aroud 260 such errors as well.
So I ll need to fix that as well.
Best.
I have shared the login credentials.
Please do share whatever the fix is applied. We have another domain with such errors as well.
So I ll need to fix that as well.
Best.
Hello,
We just released an update that could fix the issue (Rank Math 1.0.43) so I have just gone to your website and try to update it. But for some reason, when trying to update we get “There has been a critical error on your website. Please check your site admin email inbox for instructions.”. Could you check it so we can continue trying to solve your issue?
Looking forward to help you.
Hey,
We are looking into it.
Can you please share the following details in the sensitive column?
1. What has changed in this new update and how is the new update solving the problem we were facing?
2. Details about the error.
Best.
Hey,
We are looking into it.
Can you please share the following details in the sensitive column?
1. What has changed in this new update and how is the new update solving the problem we were facing?
2. Details about the critical error you have mentioned, we need to check if something is broken for us to fix. The update should have been discussed and taken consent for, from us before applying changes on the live site.
Best.
-
This reply was modified 3 years, 11 months ago by
Bhuvesh Lal. Reason: -
We got the plugin updated to the newest version.
We still have the same problem and articles still have the review schema.
If this can not be fixed, I am afraid I ll have to switch back to Yoast.
Looking forward to your response.
Best.
We got the plugin updated to the newest version.
Articles still have the review schema.
If this can not be fixed, I am afraid I ll have to switch back to Yoast.
Looking forward to your response.
Best.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
