Error: “Sorry, you are not allowed to access this page.”

  • Hi.
    As it is in the title, I am facing this error when clicking in “settings” or in “setup wizard” in the plugin area. Already tried to uninstall and install again, nothing works. It looks like a common error as I searched for other tickets with the same problem. I noticed that you always ask for login information, I left it on sensitive data. Thanks for your attention.

Viewing 15 replies - 16 through 30 (of 35 total)
  • Hello @eulerarthurvieira

    It looks like you removed the access link, could you please generate a new access token?


    @chukwudiokonkwo
    I am glad that this is now resolved πŸ™‚

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please perform another authorization with the Google Analytics plugin disabled on your site? It looks like this plugin might be interfering with the process.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    I made it and didn’t work, the website still does not appear on Search Console Profile.

    Hi Euler,

    We are so sorry for the late reply.

    Seems like the GSC authorization code has expired. Can you please send us the new one?

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Euler,

    Unfortuantely, it is not working either.

    Can you please add support@rankmath.com as an owner of that property so we can do this from our end?

    It is done, support@rankmath.com is now an owner of that property.

    Hi Euler,

    Sorry but the domain doesn’t show in our account which made us doubt if the verified in the first place.

    In any case, we verified the website from our own account using HTML tag method and then it works:
    null

    We had to de-authorize out account since we have other domains connected on that too but it was enough to check that there seems to be an issue with either your website or the fact that the website is not verified properly.

    Or, you are not authorizing it from the correct Google account which is an owner of the website.

    Please remedy these issues and then try again.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    “Please remedy these issues and then try again.” How exactly? I don’t know what to do neither to who to resort since I already contacted my host and you, who is the specialist in the subject. I’m so disappointed, considering try another plugin…

    Hi Euler,

    Apologies for any frustration caused.

    As per my colleagues findings, it is clear that your verification was not successful or the email address used for verification is different from the one used to get the authorization code.

    To fix this, you will need to login to your browser from an incognito window and login to Google using the email address that you want to use and then reverify your site on the search console using the HTML tag method.
    Next, authorize Rank Math to access this domain using the same email address without logging in to a different email address.

    I hope this info helps. Thank you.

    It is done. I did not need to authorize Rank Math to access this domain because it was already authorized.

    Hello,

    We are glad you were able to resolve the issue. We are always here if you need us in the future.

    Hey, if it isn’t too much to ask for – would you mind leaving us a review here?

    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us.

    Thank you.

    I did not resolve anything, hahaha. I only did what you ask me to do but the problem is still there, the domain does not appear in Search Console Profile.

    Hello,

    Thank you for contacting Rank Math today.

    Apologies for the misunderstanding. Let me look into the issue and get back to you.

    Looking forward to helping you. Thank you.

    ​​​​​​

Viewing 15 replies - 16 through 30 (of 35 total)

The ticket ‘Error: “Sorry, you are not allowed to access this page.”’ is closed to new replies.